Description

Why Business
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
Why this job matters
Our newly formed Small and Medium Business team will support businesses with between1 to 249 employees. That could be anything from a sole trader through to a small contact centre. We're already the market leader for small and medium businesses in the UK and we have a big opportunity for Business to be even better for its customers. We’ve got big growth and transformation ambitions for this segment and in this role, you will play a key role in forming this new combined unit and working with the leadership team to continue to drive for growth.
What you'll be doing
This role is 12-month Fixed Term Contract
Influencing internal stakeholders including account managers and commercial team, and being a subject matter expert of EE’s commission payments to support internal queries.
Leading monthly calls & being commissions point of contact with finance team of the EE partners, as well as leading and supporting 2 or 3 EE Commission Professionals in managing claims from a portfolio of partners (annual claims submission of ~£5m).
Looking for ways to improve commission outcomes, which may mean proposing or developing model-based solutions.
Understanding the commercial terms applied to these partners and establishing any under or over payments – reconciling the partner claim to EE’s commission system, the deal system, and our commission reference tables.
Monitor own and peers work to ensure relevant processes, including governance/compliance considerations, are adhered to, and managed appropriately, working with stakeholders to reduce risk and error.
Communicate the benefits and importance of procedures across multiple stakeholder groups and articulate benefits including improved customer and Sales Experience, increased revenues and decreased costs.
The skills you’ll need
Risk Management
Commercial Acumen
Business Process Improvement
Financial Analysis
Decision Making
Stakeholder Management
What we would like to see on your CV
Excellent stakeholder management, collaboration and influencing skills: Has a track record of engaging, inspiring, and influencing people at senior levels. Identifies and effectively manages where conflict might arise and where alignment can be gained. Role models honest and respectful feedback.
Data analysis & insight skills: Knowledgeable in establishing the use of analytics and in the use of data and complex root cause analysis to spot trends and make recommendations that will improve commission accuracy.
Inspiring communicator: Able to distil information and package it in a way that is most relevant for the audience.
Thinks and acts commercially: Has strong business acumen, commercial awareness to affect a business outcome. Bases decisions on a sound reasonableness judgements underpinned by the appropriate level of analysis.
Benefits Include
Competitive salary
Up to 10% on target bonus
Pension scheme (up to 10% BT contributions)
Flexible Hybrid working
Access to training and development to help you grow with us
25 days annual leave (plus bank holidays)
Shares Plan
Flexible benefits: cycle to work, healthcare, etc.
Discounted BT products and services
Flexible Working
BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.
About us
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.