Description

This position sits within the Consumer arm of BT, which is the largest provider of consumer mobile and fixed communication services in the UK, with over 25 million subscribers, and more than 450 stores on the high street. Three brands sit under BT’s Consumer division: the flagship Consumer brand is EE, together with BT and Plusnet. All working in harmony to provide broadband, home phone, mobile, gaming, TV and entertainment services.

The immediate assignment:
This exciting new role will be part of a brand-new squad in a brand-new tribe, and we want you to be a part of it! We're looking for a talented Content Designer to help us create more personal experiences for our users at an exciting time for BT.
As a Content Designer for BT, you’ll be expected to be the objective voice of our users and always put their needs first, especially when designing brilliant content. You’ll be responsible for helping users to step through and navigate our journeys, allowing them to find the information they need in the simplest, smartest way possible.
You'll have the following accountabilities:
Design content that meets user needs and is optimised for our digital products
Work in a multidisciplinary, agile team to develop the end-to-end user experience
Work closely with stakeholders to understand business needs and ensure our content is evidence-based, user-centred and continually optimised
Use discovery and user research methods to identify pain points and user needs.
Take responsibility for legal and regulatory governance and compliance of your content.
Build, edit and publish content in our CMS platforms
Be a design team representative and ensure and advocate a user-centred approach to all the content you create.
You'll have the following skills & experience:
Proven experience in user-centred content creation and strategy
Ability to map customer journeys and use insights to identify pain points and user needs
Experience working with agile, multi-disciplined teams in a fast-paced environment
Understanding of content publishing processes and various content management systems
Experience in using data and insights to inform decisions and improve content
Knowledge or experience in designing for inclusivity and accessibility.
Benefits:
Annual On target bonus 10% (personal and company multipliers)
BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
Life Assurance
Direct share scheme
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
Discounted EE TV including TNT Sport and the NOW Entertainment membership
Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
25 days annual leave (not including bank holidays), increasing with service
Volunteering days so you can give back to your local community
Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
Our leadership standards:
-Looking in-
Leading inclusively
 I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
 I take the right decisions that benefit the broader organisation.

-Looking out-
Delivering for the customer
 I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
 I demonstrate strong commercial focus, bringing an external perspective to decision-making.

-Looking to the future-
Growth mindset
 I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
 I build diverse future-ready teams where all individuals can be at their best.
How to apply:
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
What we stand for:
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at BT Group.