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Events & Hospitality ManagerSomerset House
9 days ago
  • LevelMid Level
  • ProfessionsEvent Manager, Marketer, Account Manager
  • TypeFull Time
  • LocationLondon, United Kingdom

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Description

Closing Date: 24-Nov-2024

We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.
Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture  - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.
ABOUT SOMERSET HOUSE EXCHANGE
Somerset House Exchange is an affordable, collaborative coworking space for small businesses and freelancers in the arts, culture, and the creative industry. We currently host over 700 members and we actively cultivate our community by offering them a welcoming, engaging, and supportive space where they can develop professionally but also meet likeminded people and expand their professional and personal network. Our core values include:
  • Collaboration: A culture of cooperation is central, both among our members and our team.
  • Inclusion: We make sure Exchange is accessible and affordable to those historically underrepresented in the sector and to those working in traditionally underfunded creative fields.
  • Innovation: We encourage experimentation and creative freedom, fostering a non-judgmental attitude towards members' practices. We offer equal access to all opportunities and benefits without favouritism.
Our community comprises a rich tapestry of creative professionals, spanning fields from animation, film, and music to performing arts, fashion, curation, AI, and VR. We also host organisations dedicated to supporting creatives, including intellectual property law firms, sustainability companies focused on the performing arts, and PR agencies for arts and cultural organisations.
Apart from offering a welcoming and collaborative workspace, we put a significant emphasis on community building opportunities, business support, and offering a platform for members to showcase their creative outputs to peers and stakeholders.  To support this, we have a members’ café and bar in Exchange equipped to deliver hot and cold beverages which functions as a hub for members and Somerset House residents, offering a social space, as well as a location, and catering provider for various community events.
ABOUT THE ROLE
In this role you will support the team with day-to-day planning and delivery of events and hospitality services. You will be an integral part of the team pro-actively engaging with the community and facilitating interactions, events production, showcase opportunities, and ensuring members benefit the most from their time spent on site, helping them grow both professionally and personally. You will proactively contribute to enhancing our members’ experience, acting as a host, supporting the team with the delivery of the community programme, and work with other departments to deliver bar and hospitality services for small scale events. The role will suit someone with a proactive, action driven attitude, who enjoys working in a fast-paced environment. The role requires flexibility to accommodated events delivery and occasionally working evenings.
What we are looking for:
KEY RESPONSIBILITIES
  • Manage the delivery of cafe, bar, events, and hospitality services for members and the wider creative community on site, including planning and delivery of small-scale community events, space hire, and bar pop-ups
  • Create events documentation including risk assessments, briefings, and ops orders, and lead on all Health & Safety management and policies for the running and management of the events and hospitality operations
  • Line manage casual staff and plan and coordinate ROTA
  • Manage stock and relationships with suppliers
  • Maintain effective and accurate budgets, financial records, and support with management accounts
  • Support with creating marketing content for community events, contribute to internal newsletters and comms, and update the online members platform and on-site boards accordingly
  • Proactively contribute to evaluation and reporting capturing events feedback and highlights
  • Oversee cleaning, care and basic maintenance of café/bar area and equipment
  • Contribute to the strategic development of community programmes and hospitality opportunities
GENERAL DUTIES
  • Act as a host for the Exchange community covering front of house duties, assisting with troubleshooting and members day-to-day on-site needs, ensuring an outstanding member experience on a daily basis
  • Build positive relationships with members to identify their needs and expectations, proactively gathering feedback, suggestions, and information to ensure continuous improvement of membership offer
  • Create an inclusive environment that fosters collaboration and creativity both internally and externally
  • Carry out administrative tasks in line with the role and any ad-hoc duties as required
Skills, knowledge & expertise required for the role:
Experience:
  • Events planning and coordination experience, ideally in a creative organisation / venue with a fast turnaround of events
  • Experience in client facing hospitality role delivering an excellent customer service
  • Line management and ability to train and motivate a team
  • Demonstratable financial management, including overseeing budgets, handling spreadsheets, bookkeeping, and reporting
  • Creating and distributing marketing and events promotion content
  • Bar operations experience and stock management
  • Experience working with creative organisations, artists, and entrepreneurs (desirable)
Skills:
  • Interpersonal skills, people management skills, and relationship building
  • Good organisational skills, attention to detail, and strong communication skills
  • Ability to work independently and as part of a team in a fast-paced environment
  • Flexibility and adaptability to change
  • IT literate with ability to learn new systems and software quickly
  • Strong numeracy skills, handling spreadsheets, and managing cash flows
  • Commercial awareness
  • Barista and F&Bev knowledge (desirable but training and development opportunities will be provided)

Skills Required

  • Event Management
  • Hospitality
  • Client Facing

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