We embarked on a digital transformation journey in 2019 with the goal of enhancing member experience, both in our houses and outside. We have now created a proprietary digital platform, and through that introduced a number of digital solutions to improve our member experience including ‘House Pay’, our proprietary digital payment service, ‘House Guest’, our global guest check in service, ‘Connect’ our in app member to member connectivity platform as well as other functionalities which allow members to conveniently book, pay, consume content and manage their membership digitally. Since launch these digital products have significantly increased our members digital engagement which enables us to support our physical expansion, our new membership types and acquisitions. In the last 24 months, our digital platform has provided members with a phenomenal experience, that is unique. The future is looking even more exciting.
The Identity and Access Engineer will be responsible for the ongoing maintenance of the Enterprise Business Systems used within Soho House and its associated fascia’s (Soho Restaurants, Soho Works, Retail, The Ned, Scorpios, The Line, The Saguaro and Soho House & Co overall). This role will roughly be 80% business as usual/support focused and 20% project focused.
The role will be based at the London Support Office and remotely and reports directly to the Senior Infrastructure Engineer responsible for managing identity and access management with whom they will work with to ensure we keep a high level of data quality and cleanliness throughout all Soho House’s identity and access management systems (Including HR systems where data feeds from).
Support and maintain the enterprise business tools used within Soho House & Co; and to include Okta IAM and SailPoint IGA
Take end-to-end ownership of issues, including troubleshooting, identification of root cause and issue resolution, this will include key business applications like Okta and its integrations, Workato and multiple HRIS system integrations
Setup, Validate and run quarterly User Access Review Campaigns within our SailPoint IGA solution in order to ensure the business meets its SOX Compliance
Implement, document, train and transition applications to support teams within the Okta and SailPoint solutions
Work on large data sets mainly concerning employee information to identify inaccuracies and working with other teams to resolve data issues
Monitor the health of data feeds between systems and applications; respond and remediate or escalate where required
Day to day activities including reviewing and remediating alerts, managing and prioritising incoming support tickets, project managing IAM functional initiatives
Implementing new applications to the IAM and IGA solutions and where needed managing third parties for these workstreams
Assist with managing third parties in relation to application onboarding to Okta/SailPoint and IAM and IGA further development
Strong Written and Spoken English
3-5+ years 'hands-on' experience in a customer support, technical support, system administration related role
Self-starter and ability to work independently and as part of an extended support and project team
Strong communication skills to effectively communicate with technical and business stakeholders alike
Proactivity — identify opportunities and take pre-emptive action against potential risks and problems
Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans
Ability to learn new technologies and topologies quickly
Able to work with large datasets i.e. Excel and validate across multiple systems
Functional knowledge of integrating and maintaining applications into Okta IAM and or SailPoint IGA
Cross-platform OS knowledge [Mac OS X, Windows (Server/Desktop), iOS and Android)
Knowledge of security best practices (Certificates, Zero Trust, least privileged access etc)
Knowledge of compliance frameworks (GDPR, PCI DSS, SOX)
Understanding of Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Radius, Federation, APIs etc)
Experience supporting Identity Access Management and Identity Governance & Administration solutions.
Experience supporting LDAP, Active Directory, IIS, and O365
Experience in a technical escalations’ role
Experience using and configuring automation tools like Okta Workflows, Workato (recipe build, change and troubleshooting)
Benefits...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
Soho Friends Membership (Every House Membership awarded after 1 years’ service)
Free lunch at Store X Café in 180 Strand Mondays & Fridays
50% off Food & Drink, 7 days a week
Staff Room Rate; Any Bedroom, Any House, $100 a night
Private Health and Dental Care
Weekly Pay
Life Assurance
Birthday Day Off
Up to 50% Staff Discount on Cowshed & Soho Home
In Office Dog Policy
Season Ticket Loan
Christmas Office Closure
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.