Description

THE TEAM
Ticketmaster’s Data Products team sits at the heart of our Enterprise line of business and it aims to empower Ticketmaster’s B2B clients to run their business, sell more tickets and generate incremental revenue with the right data, through the most appropriate tools, at the right time, ensuring accuracy and consistency.
THE JOB

We are seeking a Sr Manager, Product Management to join the Data Products team and lead the Insights area to define actionable, relevant and forward-looking Insights that allow Ticketmaster B2B clients (promoters, venues, sports clubs, artists…) to harness the power of Ticketmaster’s data and make data-driven decisions.
The role is fundamental in driving the successful delivery of an enterprise scale Insights programme for Ticketmaster’s clients, where you and your team will define intuitive and scalable insights and dashboards that are central to the B2B Ticketmaster’s experience.

The ideal candidate is extremely comfortable working with clients, designers, engineers, and business stakeholders. He or she is both analytical and creative and has experience and passion building vision and roadmaps for large scale, data-driven applications using the latest technology.
WHAT YOU WILL BE DOING
Own, manage, prioritise and publish product vision and roadmap for the Insights offering through value-based techniques, business and technology strategy and business opportunity, incorporating requirement needs from sponsor, stakeholder and SME’s
Drive the definition, evangelization and implementation of a strategic vision for Client Reporting across Ticketmaster International
Manage a small team of product managers to write detailed business and functional requirements, and operational processes for each project
Be an expert in reporting tools for ticketing by understanding clients needs and technology
Collaborate with Design, Architects, Dev/Engineering and QA to ensure appropriate level of detail for product acceptance criteria is agreed and understood and that all product development meets the goals of the project and overall strategy
Manage change and promote the continuous improvement of products and processes
Ensure the product managers are hands-on within the project team on a day-to-day basis, continually inspecting and shaping the backlog in response to the changing business landscape or technical discoveries
Ensure conflicts are reconciled and consensus built across the Product, PMO, Engineering teams and stakeholders for all initiatives and critically evaluate information gathered through end-to-end analysis across technology stacks, working with technology leads on feasibility and specification
Ensure that Product Management processes are fully integrated into the end to end SDLC
Mentor, Coach and manage the work of other Product Managers on the same stack, ensuring they have a solid understanding of the product vision and are delivering appropriate artefacts of sufficient quality within the expected timelines
Work with operational and marketing teams to ensure successful product rollouts and client adoption
Partner with product mangers in other verticals to coordinate the release of new features and solicit input on new features and optimizations
ROLE SUCCESS CRITERIA
Ensure timely deployment and roll-out of products and features to markets and clients
Actively contribute to continuously increase product adoption and usage.
Delight our clients and deliver beyond their expectations
WHAT YOU NEED TO KNOW
Proven experience of technology focussed, senior level business systems analysis and successfully implementing change
Proven track record of delivering iteratively against a high-level roadmap to learn and adapt quickly
Excellent written and oral communication skills with the ability to clearly and succinctly explain complex ideas and processes
Experience and comfort talking to customers to solicit and understand needs, gaps, and pain points
Experience working in an Agile development environment with a strong understanding of the role of the product owner
Ability to learn new information quickly and thoroughly including ability to understand the components of a technical architecture and how they fit together
Strong organizational skills with the ability to manage the successful execution of concurrent priorities
BSc or equivalent degree required; Advanced Degree in computer science, business, or design preferred (but not required)
Ticketing, transaction, or live event experience is a plus
YOU
Challenge the norm and push the team to forget the easy route and go after the impossible
Energetic and capable of distilling complex challenges and issues into understandable and sizeable elements
Communicate clearly and transparently, orally or in writing
Work collaboratively on projects with technical and non-technical colleagues
Entrepreneurial spirit and strong leadership presence
TICKETMASTER VALUES
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.
You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.
Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.
Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.