A rich mix of emotion and science “At Household, we grow business through design thinking and innovation, we shape the experiential future of brands and we give customers things to love” Julie Oxberry, Managing Director Household is an award winning customer experience design agency partnering global and local businesses across mass market and luxury to define and create their brand, communications and experiential assets through all channels. With one simple belief that a brand is defined by how it is experienced, Household puts people right at the heart and uses this insight to set the experiential agenda for leading brands in retail, healthcare, banking, food, fashion, luxury, wellbeing and DIY. All parts of people’s lives. As retail and leisure experiences continue to converge in a fast moving mobile world, Household’s consult-create partnership™, gives clients a smart service approach that can quickly adapt to activate and deliver creative concepts through a blended team of expert individuals, with a personal approach. Household is based in London and Los Angeles, and offers six core services of experience strategy, brand strategy, experience design, digital, delivery, and engagement.