Business Analyst, Ministry of Environment and Public Spaces, Buenos Aires, Argentina. Oct 2012 – June 2016
? Drove the design and the implementation of the SAP System project in the Public Spaces Area. This required close collaboration with the stakeholders and senior management.
? Participated in testing, quality assurance and master data preparation activities.
? Supported the Business on additional requirements for the SAP solution after go live.
? Optimizing and creating excellent results in the interaction between the more than 3 million citizens of Buenos Aires and the ministry of Public Spaces between their claims and the corresponding tracking during the resolution process.
? Strong leadership, with more than 25 employees. Planning area, coordinators, administrative area and inspectors of the Public Spaces with expertise in the Inspection of Advertising and Use of the Public Spaces.
? Conducted SAP training with the planning area.
? Designed the end to end Process Management Mapping (Microsoft Visio) for the team to have knowledge of the complete process, their individual role and responsibilities.