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PROFILE An experienced, disciplined and highly motivated Business Analyst who worked on different projects within Public and Private Sectors, helping them optimise their processes and improve efficiency, utilising different database systems. An accomplished and fluent communicator with strong investigation, problem solving and a decision making skills, combined with a pragmatic approach and business acumen. Analytical and strategic thinker, eager to take new challenges with strong interpersonal skills and a team player. TECHNICAL SKILLS - Highly results orientated. Generate benefits through strong customer and quality focused approach. - Advanced experience in senior stakeholder management; skilled at establishing relationships across all levels. - Ability to deliver to tight deadlines within complex and fast-moving environments and organizations. - Strong consultative leadership and people skills as well as excellent cultural competence that builds respect. - Quick thinker and robust problem solver. Able to identify new solutions and ideas to address business issues. - Decisive but with the capacity to be flexible and change priorities if circumstances dictate. - Excellent team player and leader. Highly self-motivated with ability to define and structure workloads. - Ability to present ideas and results logically to all levels of audience, both technical and non-technical. - Proven to succeed in diverse multicultural and international work environments. Bilingual in English and Spanish.
? Drove and design the implementation of the SAP System project in the Public Spaces Area. Required close collaboration with the stakeholders and senior management. ? Participated in testing, quality assurance and master data preparation activities. ? Supported the Business on additional requirements for the SAP solution after go live. ? Optimizing and creating excellent metric results in the performance indicators with the interaction between the more than 3 million citizens of the City of Buenos Aires and the Ministry of Public Spaces between their claims and the corresponding tracking during the resolution process. ? Maximized team performance. Identifying, developing and using strengths of team members. ? Determined the duties and responsibilities of individuals in the team. Team of 25 members distributed in Planning area, a Coordinator, Administrative area and Inspectors of the Public Spaces with an expertise in the inspection of Advertising and Use of the Public Spaces. ? Analyzed individual performance of each team member and motivated them to perform even better. Analyzed general performance with KPI and possible business improvements. ? Organized trainings to improve individual and team performance. ? Designed the end to end Process Management Mapping (Microsoft Visio), for the team to have knowledge of the complete process, with their individual role and responsibilities.
? Defined the Software Team objectives. ? Participated in the testing of Siebel for quality assurance. ? Operated in Siebel having an expertise in MRM, CRM and Smartbuy. ? Improved communication with stakeholders, getting more efficient results in general. ? Analyzed and identified stakeholder’s needs to define the Marketing Campaign. ? Coordinated with the Lead Team and the Report Team with the coding, audience size, leads, opportunities, responses and sales. ? Designed and personalized reports for Stakeholders in Americas (AMS), Europe (EMEA) and Asia, Pacific & Japan Region (APJ) ? Analyzed metrics and business processes with the Team and Stakeholders. Being a consultative leader with the capacity of being flexible for business improvements. ? Offered solutions to the stakeholders.
? Winter seasonal job (December to April), teaching snowboarding in US during the Argentinean summer break whilst studying Graduate Degree in Marketing. ? Achievements: Peak Performance 3 year in a row.
? Analyzed credit risks of new clients. ? Face to face customer service. ? Approved credit limits. ? Operated in credit system database.
? First working experience abroad. ? American Association Snowboard Instructors Exams (AASI).
Construcciones Rio SRL is a small Architecture & Company with several constructing projects. ? Assisted with administrative duties, accounting and paying bills for the company. ? Designed reports for manager.
Master Degree in Financial Management