Projects credited in
- Customer help, with the Virgin Atlantic sparkleHow do you redesign the customer help experience for the world’s best loved airline? 4 design sprints brought together subject matter experts from around Virgin Atlantic to explore concepts and create rapid prototypes. A content audit was followed by collaborative sketching to develop new a information architecture that is centred around user needs. Our digital team worked in close collaboration with our call centres to launch a customer help SMS service that allows customers to get support vi1
- Building UX practices at Virgin Atlantic2018 has been a busy year in digital at the world’s most loved airline. We’ve brought together a group of highly skilled and award-winning individuals to build a new UX team. The new team combines research, content, design and product together in-house for the first time at Virgin Atlantic. The team covers a wide remit of customer-facing UI, including web, apps, kiosks and touchscreens. We’re excited to be bringing our industry-leading customer experience in to our digital experiences and creat1