Projects credited in
- Customer help, with the Virgin Atlantic sparkleHow do you redesign the customer help experience for the world’s best loved airline? 4 design sprints brought together subject matter experts from around Virgin Atlantic to explore concepts and create rapid prototypes. A content audit was followed by collaborative sketching to develop new a information architecture that is centred around user needs. Our digital team worked in close collaboration with our call centres to launch a customer help SMS service that allows customers to get support vi1
- World pride day flightIn October Virgin Atlantic announced the UK's first ever "Pride Flight", in honour of World Pride 2019 in New York. We partnered with NYC & Company and the Alliance for Downtown New York for this one-off flight, which will operate from London to Newark on 28 June 2019. The flight will be a true celebration of queer culture 38,000ft above the Atlantic. It will be hosted by Tituss Burgess – Broadway musical actor and star of the hit Netflix show Unbreakable Kimmy Schmidt – and packed full of spec2
Skills
- Content Strategy
- SEO Content
- Social Media Management
- Content Architechture
- Information Architecture
- Copywriting
- UX Strategy