Projects
- Organisational Design & Customer Care projectsOrganisational design is a step-by-step methodology which identifies dysfunctional aspects of work flow, procedures, structures and systems, realigns them to fit current business realities/goals and then develops plans to implement the new changes. I worked on organisational design projects which included: re-working organisational structures, improvement of employee’s experience through learning new skills and digitalising the business processes, re-thinking the role of the corporate and profi
- Digital TransformationBranch Transformation (more than 600 branches) through technologies: multi-functional cash-machines & self-service terminals (SSTs), mobile & internet banking, smart-office (digital branch conception), paperless technologies. Development and launch of the apps and re-launching of the internet-banking system. Launch of the digital platform for the whole Financial Group.
Work history
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InvestigatorSelf Employed
EuropeFull Time
- Engaged with executive management & state authorities to protect from compromised customer information, misuse or abuse of their company network, possible damaged reputation;
- Devised and delivered researches to find information about companies that clients did business with for acquisitions, mergers, joint ventures, venture capital, private equity, and investments;
- Conducted Financial investigations to discover embezzlement, money laundering, fraud, and other white-collar crime; Reviewed financial documents, bank account records, bank account information, real estate files, motor vehicle records, and computer files to find information;
- Reviewed electronic and physical corporate registries, print and electronic media archives, litigation databases, credit checks, global regulatory and compliance databases and the internet;
- As an Independent advisor to the Government researched topics relevant to the policies being developed, read reports, proposed policies and made suggestions / noted areas of concern; remained up-to-date on Russian and former USSR issues (regulatory, banking, trade, media, politics etc.). Provided counsel and recommendations, based upon a thorough and accurate analysis;
- Prepared briefing materials, presentations, and intelligence-related papers/articles;
- Prepared market researches on various subjects and products: US/European FinTech Landscape (2000 companies covered & checked); EU Recruitment agencies (3000 companies covered & checked); EU/US boutique consulting firms (2000 companies covered & checked) etc.
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Senior Project ManagerRF Corp
- RussiaFull Time
- My key roles included: supervising project team staff; preparing the project work plans; reviewing all deliverables to ensure that they meet the requirements of the project; and meet our company quality standards; conferring regularly with the C-level Management and keeping stakeholders informed on project status and issues for resolution.
- Developed/maintained partnerships with financial institutions including pension funds, insurance companies, fast money transfer systems and increased the customer base by 15% and revenue by 10%.
- Was member of Strategic Development Team: Team was responsible for Digital, CRM, expansion, investment, loan and interest reserve policies & strategies.
- Was part of the launch of the omni-channel customer engagement platform uniting insurance, investment & banking products under one umbrella.
- Provided leadership and direction across the team, monitored performance, managed risks/, implemented financial controls and implemented strategies to support business expansion.
- Was part of successful E2E Digital Transformations across 600+ branches through technologies including multi-functional cash-machines & self-service terminals (SSTs), mobile & internet banking, smart-office and paperless technologies.
- Reviewed key figures / trends to identify development opportunities/ implement growth strategies, identified product developments, developed marketing strategies and set pricing levels.
- Established a positive and productive site environment, accommodated the roles and needs of diverse teams to promote a cohesive team-based culture, maximised potential and enhanced performance of the team.
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Skills
- Project Administration
- Project Co-ordination
- Planning
- Customer Care
- Problem Solving
- Project Management
- Community Projects
- Research
- Banking
- Management
Education
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Project Management ProfessionalITU
- Riga, Latvia
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MBARussian Academy of Sciences
- Moscow, Russia
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