Amy Gooding

Amy Gooding

Customer Engagement LeadSheffield, United Kingdom
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Pip Jamieson
Mark Runacus
Lidia Tomashevskaya
Amy Gooding

Amy Gooding

Customer Engagement LeadSheffield, United Kingdom
Projects credited in
  • Half Term Hygge - creative concept for Plusnet competition
    Half Term Hygge - creative concept for Plusnet competitionIn light of the British embrace of the Scandi concept Hygge, we created 'Half Term Hygge' for Plusnet.
    STRAIGHT-TALKING BROADBAND - PLUSNETPositioning Plusnet as the broadband company people can genuinely trust 218% RETURN ON INVESTMENT RESEARCH REVEALS 23% OF SALES DIRECTLY ATTRIBUTABLE TO OUR ADS OUTSELLING COMPETITORS ON A FRACTION OF THE BUDGET THE CHALLENGE In a highly competitive market, Plusnet is the regional broadband company that is out-spent in every channel. THE SOLUTION Deliver good honest broadband from Yorkshire to the UK, bringing better customer service and deals people can believe in. ADVERTISING For Plusnet a strongly differentiated brand was not a nice to have; it was essential to cutting through on such a low share of voice. Yorkshireness is at the core of the brand and the rock for the Plusnet vision to bring a fairer deal to the market. We identified that introducing a friendly, straight-talking Yorkshire provenance brand to a market categorised by complexity and poor customer service would be hugely differentiating and engaging. SPONSORSHIP The Plusnet sponsorship of Celebrity Big Brother, reinforced the honest nature of this fun, straightforward brand. DIGITAL We work with Plusnet across multiple customer touchpoints, including digital channels, where we have helped to optimise their website. DIRECT MAIL This particular campaign directed relevant offers to new home owners. ECRM Through our Zig Zag team we have created templated e-mail communications so that the Plusnet contact centre can easily follow up calls with targeted offers.
  • Copywriting
  • Brand Storytelling
  • Brand Tone
  • Marketing Strategy
  • Communications
  • Writing
  • Campaign Planning
  • Stakeholder Management
  • Customer Journey
  • Customer Engagement