Projects
- HELPING TESCO BRING FORWARD THE FUTURE OF FASHION RETAILTesco wanted to keep its F&F fashion brand at the forefront of consumers’ minds and secure competitive advantage by defining the future of retail. The company embarked on a comprehensive digital innovation programme for the F&F brand, including a smart changing room experience with the goal to increase sales across multiple channels and boost brand perception. The retail giant commissioned Prospect to research and validate this ground-breaking retail innovation and discover new service opportunities the F&F brand could pursue across the complete customer experience. Through in-depth market and audience insights, we helped Tesco to develop a business case for the concept and plan for a sustainable nationwide launch.
- DELIVERING CUSTOMER CENTRIC TRANSFORMATION THROUGH DESIGNDimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, Dimension Data accelerates their clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.5 billion, offices in 58 countries, and 31,000 employees, Dimension Data has enjoyed strong growth but recognised strong market shifts. Today’s clients want service capabilities that are more relevant to business problems they face every day. They’re seeking a new class of personalised service offerings focused on outcomes. As organisations begin to re-focus their IT investments into digitalisation, Dimension Data required a new customer management platform which would completely reimagine its core support services to gain and retain clients and to streamline underlying operations and business processes. The targets were ambitious: provide clients with a window into the health and performance of their technology from both a technical and business perspective, provide consistent and relevant data visualisations, simplify daily tasks, reduce user queries by 50%, increase client engagement by 150% and revenues by 300%.
- A TAILOR-MADE LUXURY TRAVEL SERVICE, DOWN TO THE LAST DETAILFor 50 years, luxury travel company Abercrombie & Kent has been famous for its personal, tailor-made service. But the company’s digital platforms weren’t quite up to the same impeccable standards. A&K engaged Prospect to map out a robust digital strategy for the brand, including consolidating country websites into a seamless global, multi-channel customer experience and adding the business’s first online bookings service. Working together, we designed a future-oriented digital service that would empower customers and sales people curate the perfect tailor made journey – giving A&K’s brand and bottom line a boost.
Work history
Founder/ MD and Service Experience DirectorProspect
London, United KingdomFull Time