Antonella Bianco

Antonella Bianco

Customer serviceLondon, United Kingdom
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Antonella Bianco

Antonella Bianco

Customer serviceLondon, United Kingdom
About me
Currently I work as Customer Service Partner Specialist for where daily I help and guide partners with the web interface of their page on the Front End, supporting them in creating the best solution in order to have the best rates and availabilities online, and providing them with commercial advises based on the local market and social media trends. In addition, I provide info on content based on the company procedures and according to these, adding, modifying or deleting information from the front end, assuring to give the best solution for the higher visibility on the official page. I would like to reinforce my knowledge and my skills related to the social media science and I am more than confidence than The Social Media Element can help me to achieve this thanks to the amazing people the company have worked with such as Primark, HSBC, Tesco and Lego to name a few. I deal with customers via emails and/or by phone delivering a professional service working under pressure always giving the best customer service possible through understanding and empathy. I am highly effective in organising workloads, including the ability to prioritise my tasks. All my job experience is customer care centred. I believe in offering 100% customer service at all times, and I really enjoy working with the general public. I have a very helpful personality and take pride in assisting customers; these two components will establish a long-term relationship with them bringing the customer’s satisfaction at high levels that will affect positively the business. I am fluent in Italian, my mother language, English and Spanish; this can contribute positively to better understand a larger and diversified clientele’s needs. I am very confident with MS Office packages like Access, Excel and PowerPoint help me in an excellent and organised representation of my work. Amongst my past work experience, I collaborated with an Italian website where my tasks ranged from examining news through a precise researcher either online and the social networks, subsequently writing articles in English and Italian and translating some news from English to Italian furthermore I was in charge of inserting the articles online publishing them and dealing with all the duties of a Web Editor. I am confident that my combination of practical work experience and solid educational experience has prepared me for making an immediate contribution to your company. I would appreciate the opportunity to discuss how my experience will be helpful to you.
  • Booking Bake Off
    Booking Bake OffThe starting point has been, as the name itself suggests, the famous English programme The Bake Off. I managed a team of 10 people for the event and we recruited the bakers, created the profile of the bakers, advertised the event through the office using different channel such as Facebook at work, emails, videos to promote the event that saw the collaboration of our site leader too; flyers to spread through the office created gathering our ideas together. The money raised has been donated to the
Work history logo logo
    Customer Service
    London, United KingdomFull Time
     Advise partners about their webpages on and how they can amend information in respect to supply, availability, specials, promotions in order to increase ranking on site  Verifying accuracy of information provided by the partner on the website, editing and proofreading contents based on company’s procedures.  Primary point of contact for partners by phone; answering questions and queries, and solving complaints when needed  Responsible for delivering a high level of service always being polite and empathic to support building productive and continuing relationships
    European Sales Advisor and AdministratorMusto Clothing
     - London, United KingdomFull Time
     Book orders on a daily basis ensuring accuracy of information before processing, issuing order confirmations and acting as coordinator for any special orders using company’s computer system.  Review back orders on a weekly basis and liaise with customers to inform of any delays, manage cancellations, and adjust delivery dates.  Review stock availability for customers and agents, identifying and communicating any issues to Line Manager / Sales Planning Manager.  Arrange product dispatches on a daily / weekly basis for designated customers communicating with the Distribution Centre to ensure timely packing and producing required order and shipment paperwork.  Maintain customer account documentation and files keeping awareness of any credit and payment issue
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  • Sales
  • Analysing Data
  • Client Services
  • Content Advisor
  • Online Communications
  • Online Advertisement
  • Multicultural Sensitivity
  • Multi-tasking
  • Business Analysis
  • IT
    Master's degree in English Language and LiteratureUniversita degli Studi di Bologna
    BSc Modern Languages and Literature; Spanish, English and Italian