Hustler, Innovative and Tenacious. I am fueled by my passion for technology, creativity and diversity. I consider myself as a ‘forever student,’ eager to continue developing my technical knowledge, whether that’s teaching myself to code, upskilling in Adobe Suite, building a Raspberry Pi project or researching emerging technologies. With a background in social sciences, I can intersect technology with societal needs, resulting in building products that put the user first whilst being accessible for all. Additionally, I understand the need for diversity in technology and want to inspire other underrepresented communities. I am currently looking to transition into a full-time Front-End Developer role that develops my skills and provides mentorship in my tech career.Locked Pro Plan feature
•Managed corporate portfolio of debt and credit control related tasked through inbound and outbound contact. •Reconciled 10.6 million corporate portfolio debt in 6 months. Achieved monthly KPI target during my prohibition period. •Extracted and manipulated data using IBM Planning Analytics TM1. Produced debt reports highlighting top corporate debtors and high-risk accounts.
•Negotiated payments through rapport building and providing stellar customer experience. •Supported senior leadership with managerial tasks and managed customer escalations. •Liaised with and presented weekly risk reports to the leadership team on the potential financial loss to the credit sector. •Increased the team’s monthly customer satisfaction survey responses from 75% “Excellent Responses” to 95% “Excellent Responses”. •Won European Credit Award for Q1 2018 and Best Call for August 2017
•Converted Apple customers to Apple Business customers and maintained loyal tenured Apple customers. •Negotiated with customers to purchase Apple accessories. •Top Seller for music, gaming and toys accessories
•Produced an e-portfolio using Adobe Suite, published a blog and created a personal website.
•Conducted anthropologic field work at music events and discussed gendered issues in the music and technology industry. •Intersected academic theory with social media trends and socio-economic issues within digital media.
•Converged academic theory with racial and gender politics within the Black British community.