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Cecilie Harris

Editor and Content Manager

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  • LevelSenior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsContent Editor - Production Manager - Social Media Manager

Projects

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Projects Tagged In

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About me

I am a Content Creator and Editor, currently seeking opportunities to continue to grow my career. Through my years of professional experience - learning a unique blend of creative and business management skills - my journey has enabled me to become a strong content creator and communicator, with an impeccable flair for image, language, perfection, voice, and storytelling. What keeps me inspired is to thrive in a creative environment and share impactful stories that an audience can connect with.

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Skills

  • Content Creation
  • Content Management
  • Art and Creative Direction
  • Creative Writing
  • B2C Copywriting
  • Project Management
  • Production
  • Adobe Creative Suite
  • Communication
  • Cms

Work history

Currently

Feb 2011
  • London, United Kingdom
  • Freelance
  • I have been the sole driver for the creative direction and content production for the magazine, project managing editorial content for all print and digital releases. This has given me a strong understanding of brand management, and strong experience in building and executing the communication and digital marketing campaigns and strategy for the brand. Responsible for leading all shoot production and talent/model bookings, as well as arranging and carrying out model castings, this has resulted in building strong partnerships with a large pool of contributors, talent publicists and model agencies globally. I manage my permanent team with a strong focus on ensuring smooth production and high productivity by implementing structure, guidelines, training material and effective working processes. In addition, I help manage client relationships with designers and advertisers together with my Publishing Director, including the creation of briefs and pitches and delivering these to clients. Created a brand that is highly respected across the fashion, film and music industry - a publication publicists and agents want to see their talent in Managing the sub-editing desk, and act as the guardian of the magazine’s style and tone - being responsible for final proofreading across digital and print issues Developed engaging digital content strategy, reaching almost 100K engaged Instagram followers Booked and performed impactful talent interviews, delivering unique content Regularly written copy and captured photos for talent and fashion features Art directed photo shoots from idea to final feature across digital and print Responsible for overall CMS management Provided metrics analysis (including Google Analytics) to measure impact of content Performed Graphic Design of print issues, and managed pre-press and repro process

2012

Marketing Communications Manager

Cisco Systems

Jan 2009 - Dec 2012
  • London, United Kingdom
  • Full Time
  • In this role I was responsible for driving the marketing and communication strategy across web and socials for an external IWE (Integrated Web Experience) community called the Service Support Center Community - an external self-help platform for Cisco service support, as well as helping to structure, set up effective processes, build communication plans and drive user adoption. As the community settled, a new name was implemented and I became the communications lead for new Cisco Operations Exchange community. I drove daily management and overall strategy for social media channels and managed all related Cisco External web sites. As part of this I managed community structure, the creation of page layouts, content, visual assets “How To” features and training material. I was the Communications and Marketing lead for the Global Service Support Operations Team (GSSO). I also project managed the creation and ongoing maintenance for the internal communities; World Wide Customer Operations Team and Customer & Partner Experience (CPE) Team, including managing the governance team for this, overlooking overall build, lead design and content - as well as driving a successful overall adoption. Creating guidelines and process documents to enable effective new media communications, as well as visual assets and branding strategy.

2017

Photographer

Self-employed

Jan 2008 - Nov 2017
  • London, United Kingdom
  • Freelance
  • Provided freelance advertising, campaign, lookbook, e-commerce, press, digital content and portrait photography for clients such as Diesel, Carharrt, Evisu, Zalando, Palmer Harding, Universal Music Norway, Sony Music UK, Fred Bennett and Pretty Green.

2009

Global Business Operations Manager

Cisco Systems

Jan 2007 - Jan 2009
  • London, United Kingdom
  • Full Time
  • In this role, I managed new Cisco support services introduction and readiness for the Global Service Support Center (SSC) Team. I was responsible for driving global process improvement and implementing web 2.0 technology, improving team productivity; wikis, blogs, customer desktop sharing and an internal discussion forum to enable agent knowledge sharing. Received CAP award for innovative work by implementing an internal collaboration platform for the team and achieving 70% adoption.

2010

Digital Marketing Manager

Self-employed

Jan 2006 - Jan 2010
  • London, United Kingdom
  • Freelance
  • I provided Social Media strategy and website management for the British singer, songwriter and producer Ben Adams and his music studio Parkbench Studios - creating and managing the complete digital landscape for his branded sites and socials. Built a digital marketing strategy for relaunching A1 into the Norwegian territory.

2006

Service Support Center Manager

Cisco Systems

Jan 2003 - Jan 2006
  • London, United Kingdom
  • Full Time
  • Managed the Service Support Center EMEA team, and drove customer satisfaction from 3.98 to 4.33 (perfect score 5). I was responsible for making sure the team was ready and trained to all client cases and handle all escalation requests. I raised productivity in the team to double the average case per agent handled. Received two CAP awards in 2005: Online Knowledge Base Implementation and Global Cross Functional Team Work

2003

Project Manager

Cisco Systems

Jan 1998 - Jan 2003
  • London, United Kingdom
  • Freelance
  • Service Contract Manager working with CA Enterprise customers and British Telecom driving service contract renewal business. Successfully migrated Cisco Partners to online ordering. Received “SP Service Contract Manager of the Year” (2002) and “Service Contract Manager of the Year” awards (2003). Prior to this, I was a Project Manager in the Cisco Global On-Site Services Team, managing installation and implementation projects of Cisco networks.

Education

Currently

Bachelor in Education

University of Stavanger

Aug 1993
  • Stavanger, Norway
  • Completed four year Bachelor degree in education

Awards

2005

CAP Award

Cisco Systems

  • Received a CAP Award for Online Knowledge Base Implementation.

2005

CAP Award

Cisco Systems

  • Received a CAP Award for Global Cross Functional Team Work.

2003

Service Contract Manager of the Year

Cisco Systems

  • Received an award for best Service Contract Manager of the Year in 2003.

2002

SP Service Contract Manager of the Year

Cisco Systems

  • Received an award for best SP Service Contract Manager of the Year in 2002.