Cecilie Harris

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I have been the sole driver for the creative direction and content production for the magazine, project managing editorial content for all print and digital releases. This has given me a strong understanding of brand management, and strong experience in building and executing the communication and digital marketing campaigns and strategy for the brand. Responsible for leading all shoot production and talent/model bookings, as well as arranging and carrying out model castings, this has resulted in building strong partnerships with a large pool of contributors, talent publicists and model agencies globally. I manage my permanent team with a strong focus on ensuring smooth production and high productivity by implementing structure, guidelines, training material and effective working processes. In addition, I help manage client relationships with designers and advertisers together with my Publishing Director, including the creation of briefs and pitches and delivering these to clients. Created a brand that is highly respected across the fashion, film and music industry - a publication publicists and agents want to see their talent in Managing the sub-editing desk, and act as the guardian of the magazine’s style and tone - being responsible for final proofreading across digital and print issues Developed engaging digital content strategy, reaching almost 100K engaged Instagram followers Booked and performed impactful talent interviews, delivering unique content Regularly written copy and captured photos for talent and fashion features Art directed photo shoots from idea to final feature across digital and print Responsible for overall CMS management Provided metrics analysis (including Google Analytics) to measure impact of content Performed Graphic Design of print issues, and managed pre-press and repro process

In this role I was responsible for driving the marketing and communication strategy across web and socials for an external IWE (Integrated Web Experience) community called the Service Support Center Community - an external self-help platform for Cisco service support, as well as helping to structure, set up effective processes, build communication plans and drive user adoption. As the community settled, a new name was implemented and I became the communications lead for new Cisco Operations Exchange community. I drove daily management and overall strategy for social media channels and managed all related Cisco External web sites. As part of this I managed community structure, the creation of page layouts, content, visual assets “How To” features and training material. I was the Communications and Marketing lead for the Global Service Support Operations Team (GSSO). I also project managed the creation and ongoing maintenance for the internal communities; World Wide Customer Operations Team and Customer & Partner Experience (CPE) Team, including managing the governance team for this, overlooking overall build, lead design and content - as well as driving a successful overall adoption. Creating guidelines and process documents to enable effective new media communications, as well as visual assets and branding strategy.

Provided freelance advertising, campaign, lookbook, e-commerce, press, digital content and portrait photography for clients such as Diesel, Carharrt, Evisu, Zalando, Palmer Harding, Universal Music Norway, Sony Music UK, Fred Bennett and Pretty Green.

In this role, I managed new Cisco support services introduction and readiness for the Global Service Support Center (SSC) Team. I was responsible for driving global process improvement and implementing web 2.0 technology, improving team productivity; wikis, blogs, customer desktop sharing and an internal discussion forum to enable agent knowledge sharing. Received CAP award for innovative work by implementing an internal collaboration platform for the team and achieving 70% adoption.

I provided Social Media strategy and website management for the British singer, songwriter and producer Ben Adams and his music studio Parkbench Studios - creating and managing the complete digital landscape for his branded sites and socials. Built a digital marketing strategy for relaunching A1 into the Norwegian territory.

Managed the Service Support Center EMEA team, and drove customer satisfaction from 3.98 to 4.33 (perfect score 5). I was responsible for making sure the team was ready and trained to all client cases and handle all escalation requests. I raised productivity in the team to double the average case per agent handled. Received two CAP awards in 2005: Online Knowledge Base Implementation and Global Cross Functional Team Work

Service Contract Manager working with CA Enterprise customers and British Telecom driving service contract renewal business. Successfully migrated Cisco Partners to online ordering. Received “SP Service Contract Manager of the Year” (2002) and “Service Contract Manager of the Year” awards (2003). Prior to this, I was a Project Manager in the Cisco Global On-Site Services Team, managing installation and implementation projects of Cisco networks.

Completed four year Bachelor degree in education

Received a CAP Award for Online Knowledge Base Implementation.

Received a CAP Award for Global Cross Functional Team Work.

Received an award for best Service Contract Manager of the Year in 2003.

Received an award for best SP Service Contract Manager of the Year in 2002.