I'm a customer service leader with over twenty years of experience. I excel in CRM and HR systems, customer satisfaction and feedback analysis, and communication strategies. I have a proven track record of delivering exceptional customer service, enhancing employee engagement, and improving operational efficiency. I'm fluent in English and Spanish, which has enabled me to communicate effectively with diverse customers and stakeholders. I'm passionate about delivering excellent customer service, enhancing employee engagement, and improving operational efficiency.
Work history
M
M
Customer Success ExecutiveMoon Eye Productions
- London, United KingdomFreelance
Orchestrated customer satisfaction initiatives at London's BBC Earth Experience
Deftly tackled customer queries and complaints
Streamlined support processes, improving visitor satisfaction
Managed group sales and scheduling, enhancing operational efficiency
Customer Services ExecutiveSecret Cinema
- London, United KingdomFreelance
Orchestrated customer service for Secret Cinema in US market
Introduced novel support solutions, elevating production quality
Enhanced team synergy by integrating customer service and marketing strategies
Customized communication for each production, improving customer engagement
Analyzed customer behavior, providing strategic insights for business growth.
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Education
B
B
Business Administration and Management (MS)Bellevue University
- United States