I am a UX Designer with a background in customer relations, which helped me gain people skills, empathy and gave me a flair for solving problems. My previous experience drove me into UX because I have come across a lot of complaints caused by the company’s site. I found it fascinating how such small details can cause the clients to complain.
I love that the UX career is one with the objective to create seamless products that people love. This drove me into learning UX in depth and becoming a UX Designer, with a hunger to build unforgettable experiences.
Projects
- Vastari, Improving the experience for new users.Introduction: Teamed up with Jon Crabb and Mark J Winter, we were given a project brief which had a main focus of redesigning their current homepage for non-profit institutions (i.e: Museums). Resulting in an improved User Experience with an increased conversion rate, We soon discovered that in order to do the above we needed to also redesign a series of other screens to keep the experience consistent. NOTE: Some images had to be blurred out due to copyright reasons.
Work history
UX DesignerVastari Group Ltd
- London, United KingdomInternship
This was a client project assigned to my team and I during our final two weeks at General Assembly. We were tasked with taking on a two-week sprint for Vastari. Vastari wanted us to redesign their homepage to increase the their conversion rates and improve the UX. Our solution was to simplify the portal and focus on removing features because the user tests we conducted proved that users did not understand many functions on the site. Further testing revealed a faster task completion rate and significantly improved UX.
Methods used:
-User Testing & Research
-User Journey and Flows
-Affinity Mapping
-Design studio
-Wireframing
-Prototypes Iterations
The client's whom we presented our research to were really enthusiastic about our work and final design and discussed the possibility of implementing our design in future versions of their product.
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Customer Relations ExecutiveTeletext Holidays
- Uxbridge, United KingdomFull Time
Responsible of investigating all the post travel complaints that come in
Updating clients on the progress of their queries
Responding to clients once the investigation is complete and made sure the clients are satisfied with the outcome
Issued refunds or compensation to customers where they are due
Communicated courteously with customers by telephone, email and letter
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Skills
- Wireframing
- Sketch
- Paper Prototyping
- User Research
- User Personas
- User Flows
- User Testing
- Agile Lean
- Information Architecture
- Experience Mapping
Education
User Experience Immersive (UXDI)General Assembly
- London, United Kingdom
10-week full-time immersive course in UX design, based on Lean and Agile methods. Through project work, I learnt the UX Design process, including UX research, analysis, usability testing, interaction design, information architecture, sketching, wireframing. Furthermore we also conducted daily stand-ups and learnt core project management skills during my time there. UX Tools learned include Sketch, Marvel, InVision, OmniGraffle and Balsamiq.
Travel Tourism Management BALondon Metropolitan University
- London, United Kingdom
The Tourism and Travel Management degree program in London Metropolitan University has taught me how to think critically and communicate my ideas effectively. I also learned marketing theories and techniques, along with some Human Resource Management. Furthermore I learned how to do research for my assignments, conduct screener surveys and interviews for my Dissertation.
Awards
Travel and Tourism Management BA(Hons)London Metropolitan University