About me
Professional and proactive relationship and Account Manager with over 5 years’ experience. I am a motivated and high-energy individual who is confident working independently as well as part of a team and passionate about the professional development of people around me.
I have proven success in sales and client management and I’m able to retain and grow key accounts by adopting a highly organised and personable approach.
I am a fast learner, confident under pressure and focus on solutions before problems. This can be shown in my current role where I took over the e-marketing for a colleague and now build and manage our weekly newsletters to our database of corporate buyers.
Further to this, my vast client facing experience has afforded me the skills required to not only build and maintain strong business relationships, but to deliver concise and compelling information to a variety of individuals often resulting in new, continuing and increased business.
Projects
- ICC security accreditation 2017 KIA Oval had been a client for the third year running and in 2017 the ICC Champions Trophy would be held at KIA. As a high security event this meant that anyone working in or around the venue or going there during the period of ICC would need to have a security accreditation pass. Over the past four years I had assisted with similar accreditation for Olympics London 2012, Rugby World Cup 2015 and various other high profile events, however this I was working on alone. The main issue when it comes to accreditation is to ensure you have staff who are available for the entire run of the event and not just a day here or there and with accreditation having to be submitted months before it is likely there would be a high amount of drop outs, meaning it was extremely important to choose reliable people but also to accredit more than necessary. I began to correlate all the relevant information into a spreadsheet and would send it off to my contact on a weekly basis along with the staff members T&C's, passport style photo and the area they would be working in. There were cases where information would need to be resent and also where the photo's or information were not accepted by the board of ICC and so this was a very long and on going project. The next step was to ensure that all staff had collected their pass ready to week at least two days prior to their first day of work. This involved continuous communication between myself and the ICC team, as well as the staff. I would find out what passes were available, send lists and pick up times to staff and then communicate and finalise who had collected their passes. I believe a lot had been learnt from previous accreditations and for this reason the communication and deadlines was were high priority for all parties to ensure this ran as smoothly as possible!
Work history
v
v
Account Managervenue search london
London, United KingdomFull Time
- Achieving agreed sales targets
- Exceeding sales target by 40%
- Building and developing client database including key accounts; Salesforce, St James
Wealth Management, Revlon Professionals
- Managing enquiries and working to a budget
- Creating proposals
- Identifying key accounts by analysing their growth and future potential
- Maintaining and growing relationships with venues across London
- Building and growing relationships with new and current clients, including client
entertainment
- Negotiating contracts and agreements with venues on behalf of clients
- Supporting and mentoring junior team
- Managing email marketing via Mailchimp with an average open rate of 20%
- Utilising bespoke system for administrative support
- Attending events and exhibitions, keeping up to date with industry innovation
T
T
Senior Account ManagerTempTribe
- London, United KingdomFull Time
- Lead Account Manager overseeing junior managers and interns
- Overseeing and managing day-to-day operations of the office, distributing workloads amongst interns and ensuring motivation and performance levels were maintained
- Managing a portfolio of over 20 key clients and up to the value of £700K
- Growing and developing portfolio of some of the largest and most prestigious client accounts including; The Berkley, St Pancras Renaissance, Paul Smith
- Providing accurate reports to senior members on key issues
- Working closely with creative teams, HR and recruitment
Skills
- Account Management
- Leadership
- Event Management
- Mail Chimp
- Communication Skills
- Busienss Development
- Time Management
- Relationship Management
- Agency
Education
(honors) in Event ManagementLeeds Beckett University
- Leeds, United Kingdom