15+ years as Communications and Operations Director, specialising in service design, customer, user and employee experience and and digital strategy. At Sutherland Labs I work closely with research and design teams, bringing to life stories of how they shape the products, services and experiences people use everyday. I direct content strategy for Sutherland Labs, and also support sales, marketing and strategy initiatives throughout the wider Sutherland Global organisation. Plus I oversee the operational running of the business helping to shape culture, team and talent within our organisation.
Work history
Communications DirectorSutherland Labs
London, United KingdomFull Time
Sutherland Labs is an insight-led design agency that uses a human centered approach to reimagine, design and bring to life services that grow business, and improve experiences for customers and employees.
We draw on a global and multidisciplinary team, that includes service designers, design researchers, UX designers, digital strategists and development teams.
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Marketing DirectorSerco Experience Lab
- London, United KingdomFull Time
During my time at this user experience agency I helped create and position one of the most respected brands in the UK market, as noted by Forrester. This included driving global marketing strategy for the UXalliance, a global network of user experience partners which allowed the company to streamline its international ux services.
Skills
- Content Strategy
- Social Media Management
- PR Strategy
- Editorial Leadership
- UX
- Design Thinking
- Customer Experience
- Operations Management
- HR