Holly Seprus

Tour Manager

  • LocationLondon, United Kingdom


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  • Administration
  • Assistant
  • Clothing Alteration
  • Customer Support
  • Data Entry
  • Email Handling
  • PA
  • Problem Solving
  • Reception
  • Sewing
  • Client Management
  • Excel
  • Office
  • Powerpoint
  • Word

Work history


Freelance Tour Manager

Senior Discovery Tours

Aug 2011
  • • Welcoming groups at their starting point and announcing details of travel arrangements and stop-over points; • checking tickets and other relevant documents, • seat allocations and any special requirements (dietary etc); • helping with passport and immigration issues; • assisting in check-in procedure and settling into their accommodation; • communicating a range of information on itineraries, destinations and culture; • informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop; • developing a specialist area of knowledge; using professional knowledge to answer questions from clients and to fulfil their expectations of the tour; • Business Representative to ensure all travel arrangements run according to plan and that accommodation, meals and service are as advertised to client; • organising entry to attractions and transport, for example coach hire for optional programs; • ensuring that the tour is running smoothly for individual members of the group; • responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage; dealing with emergencies, such as helping a client who is ill or those needing to contact family members urgently; • making contact in advance with places to stay or visit to check details and arrangements; • liaising with hotels, coach companies, restaurants; • Advising about facilities, such as sights, restaurants and shops, at each destination; • Preparation of reports (providing feedback after a tour as part of a debrief session) • Maintaining groups financial records;


Social Media Marketing Intern

Pikkpack Shoes By You

Jun 2015 - Sep 2015
  • Responsible for generating, editing, publishing and sharing daily content (photos, videos, original texts); building and bringing awareness & visibility to brand through extensive and planned out research; contacting bloggers and keeping in touch; writing press releases, newsletters, new product descriptions; keeping in touch with collaborating artists and translating.


PA to Tamara Barnoff


Dec 2014 - Mar 2015
  • Assisted with day-to-day errands; transferring clothing from showroom to flagship store; picking up of materials for various projects; attend events and meetings; assist with assembling/painting sets for events.



J. Walter Thompson Advertising

Jul 2012 - Mar 2013
  • Attend to clients; dealing with enquiries on the phone and face to face; responsible for administrative tasks, coordinate payments, travel management, daily use of Microsoft applications, product research, translating and performing secretarial duties.




Jul 2011 - May 2012
  • Presenting a professional and friendly first impression of the company to all visitors and clients; managing incoming phone calls and mail; booking appointments; serving beverages; administrative tasks; pricing of products; invoices; payments to co-ordinate the company's documents and employee management.




Contact Alternative Secondary School

Feb 2009 - May 2010