An enthusiastic professional qualified in PRINCE2 and Agile Project Management. Experience in project lifecycle management within the transport, regulatory and legal sectors. A track record of identifying and evaluating complex issues and recommending workable solutions to deliver project objectives on time and within budget. Able to implement new technologies, improve processes through feedback analysis and drive a culture of continuous improvement.
Seeking a challenging and rewarding position as a Project Manager within media and advertisement industry.
Work history
Delivery Project ManagerSeatfrog
- London, United KingdomFull Time
Seatfrog is a digital application that allows customers to upgrade their travel seats using their mobiles via an in-app bidding system - over 250,000 customers upgraded their seats in 2019 year using the digital app.
Managed the overall delivery of implementation projects across all work streams - technology, operations, data, revenue management and marketing:
o Launched three new carriers: Avanti West Coast, Great Western Railway and CrossCountry in the UK market, with responsibility across the full project lifecycle from inception to deployment and optimisation
Created project plans, identified milestones, and ran steering committee meetings, stage gate reviews & retrospectives:
o Created an implementation playbook outlining process workflows and operating procedures, now used by the COO and delivery team to optimise the implementation process with the aim of reducing the overall timelines and efficiently utilising the resources available
Generated weekly progress reporting for both internal and external stakeholders
Facilitated scrum ceremonies across multiple teams:
o Supported product and process improvement through effective cross-team communication and innovation
Delivered tailored training to client’s operational and customer support teams as an operations stream lead
Responsible for the day to day operation of the internal and external customer support teams:
o Analysed customer queries, and identified the need to restructure the Help Centre to reflect customers’ needs, along with maintaining its relevancy in line with new product releases and customer feedback
Acted as mentor for new team members to help raise performance standards
Scheme Project ManagerNetwork Rail
- London, United KingdomFull Time
- Managed the development and delivery of an Access Database tool used for the regional strategic resource planning
- Responsible for preparing and prioritising the product backlog
- Created user stories and conducted sprint planning with the developer
- Collaborated with the relevant stakeholders to manage the project budget and resources
- Set-up a “user” working group to seek feedback and work with the developer to continuously improve system functionality
- Conducted user training across the business and the supply chain to be able to effectively use the new tool
- Produced and maintained system documentation, process manuals, and “how-to” guides
- Facilitated production of project plans and progress reports for executives and external client
- Chaired regular meetings and liaised with stakeholders for early resolution of business-critical resource conflicts
- Developed communication campaigns for the user community. Created and maintained content relevant for all stakeholders
- Set up regular meetings with stakeholders to resolve conflicts, provide support, and gain buy-in to the process.
- Reviewed process documentation to ensure it was up to date and fit for business continuity
Key Achievements
- Managed the development of an Access Database tool to replace and improve on the existing tool and enable contractual supply of information
- Managed the SharePoint site’s refurbishment including creating content, managing progress, collaborating with the team, and liaising with the SharePoint developer
- As Integrated Planning Tool leader, wrote a manual on how to effectively run the process and provided training to stakeholders. Also produced a newsletter to communicate the activities and role of the Integrated Planning Team
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Skills
- Problem Solving
- Agile
- Scrum
- Stakeholder Management
- Process Improvement
- Photography
- Blog
Education
Prince 2 Foundation and PractitionerUniversity of Westminster
- London, United Kingdom
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Certified Scrum Product OwnerAgil8
- London, United Kingdom
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