A focused Tourism and Events Management graduate with a 2:1 degree, specialising in Events Management. Possesses relevant professional experience gained during work experience with a leading global hotel company. Acquiring valuable insight into managing and implementing various types of event projects. Also achieved first-hand experience of constructing a successful themed film screening event for 60 participants at an underground cinema, with very little financial backing for the final year university project; That generated a profit as well as provide constructive experience. This allowed the opportunity to understand the fundamental strategies of an event project and how to overcome obstacles when working on a tight budget. It enabled the determination to balance multiple competing priorities, having worked part-time for three years at British Airways whilst still achieving strict deadlines for submission of assignments. Aiming to secure a place in a position within an organisation which will provide commercial exposure and opportunities for progression for my career.
• Optimised website using SEO to increase web traffic and build reports on insights. • Regularly researched the interior industry for content creation then used skills in photography and editing to provide the content through various applications: Photoshop, Canva, Lightroom, Unfold and Inshot. Posted content on social media accounts: Instagram, Twitter, Facebook, Google. • Consulted with Directors to use different marketing methods to previous styles, exploiting multiple social media platforms to grow an impact on brand awareness as well as increase an online community with a professional presence. • As an autonomous learner, I self-taught myself the skills required from online research. As well as attending training courses at Google Digital Garage on my own accord to upskill in Digital Marketing, Social Media Strategies, and Google Analytics. • Supported sales team in B2B sales by providing superior customer service responding to inquiries, addressing issues, and organising promotional material leading to a quicker close time on sales. •Organised workshop events for designers to provide them with more information on natural stone in order to help them understand and assist in their stone selection. •Travel/accommodation arrangements for business travel • Liaising with the PR agency in regards to press releases, guest blogs and social media influencers.
• Supervised and lead small teams of 5-8 people to board flights building upon my confidence in leadership. • Managed customer complaints in person as well as provide solutions, enhancing my communication and problem-solving qualities. • Provided excellent levels of customer service adapting to a diverse range of clientele. • Integrated myself extremely quickly within a demanding environment of the airport and with colleagues, becoming an essential member of the team. • Contributed further to my role as a travel consultant re-booking flights and accommodation via Amadeus as well as providing essential visa information. • Enhanced my role by training for the security team to critic, analyse and catch any fraudulent behaviour to upskill my portfolio.
To have thorough product and services knowledge for 10 Merlin attractions and theme parks including London Eye, Thorpe Park, Sea Life Aquariums and many more. To negotiate with customers and sell products such as parking, annual passes, combo tickets and additional products to customers seeking tickets only. Furthermore, along with creating bookings, I also answered queries, questions, provided instructions for each attractions onsite facilities and took on any complaints. Whilst also seeking ongoing training for more attractions to be added to my profile.
At The Savoy I worked in the events department which enabled me to enhance my practical knowledge of operational practices in events and partake in the succession of each project. It started by participating in a work experience program called KickStart Springboard, which then resulted in securing a part-time job. My duties were to consistently offer professional, friendly and engaging service, serve customers food and beverages, set up event rooms depending on the type of layout, had an understanding of BEO’s, implement human signage for guests in the hotel, polish items, set up coffee/drinks station for private meetings and conferences, handled foods for buffets, afternoon tea and lunches. I also took part in serving canapés and 3-course meals at a wedding. As well as working through a big charity fashion show for the NSPCC where I had served afternoon tea. At The Savoy I experienced opportunities in getting involved in a variety of different types of events.