Hello! Thanks for reading.
I have been self-employed for the past 4 years, which means I have worn a lot of hats which I have really enjoyed. I miss being a part of a bigger team as I miss the social aspect, the energy, and the opportunity to learn from and with others. I enjoy being customer-facing and/or working across functions. I am interested in working for companies where I value their service or product.
Work history
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Operations & Customer Success ManagerAGMC
London, United KingdomFull Time
Overall
Overseeing relationships with key clients.
My Responsibilities
CRM: Point of contact for coordinating large projects and for renewals Innovation
Leading development of tech product aimed at improving the client's experience
Operations: Managing day-to-day running of the company, liaising with contractors such as developers and designers
Finance: Invoicing clients, bookkeeping, liaising with accountant
E
E
Corporate Customer Services ExecutiveEMAP Publishing Ltd
- London, United KingdomFull Time
Overall
Point of contact for all enterprise/corporate clients regarding the use of their annual digital and print subscriptions across EMAP's many brands, namely, HSJ, Nursing Times, Retail Week, Architect's Journal, The Architectural Review, LGC, Construction News, New Civil Engineer
My Responsibilities
Created and implemented client-focused solutions and processes
Point of contact between Sales, Marketing, CRMs, Corporate Operations, Digital, Editorial, and the client
Created and maintained new onboarding and processing procedures for corporate subscriptions
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Skills
- Operational Admin
- Editing
- Swimming
- Customer Focused
- Training
- Customer Relations
- SaaS
Education
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I
CertificateIE Business School
- Madrid, Spain
Branding & Customer Experience
Certificate23 Code Street
- London, United Kingdom
Web Development Foundation Course
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