About me
A bilingual master of business management with six years’ experience running sales teams in the retail space.
I am highly self-motivated & organised and a strong leader & communicator. I enjoy working under pressure in fast-paced environments. I have proven abilities in customer marketing and merchandising. I am now looking for a new role where I can apply my skills and develop further.
Projects
- Cover LetterAs a business & sales manager for Lancôme, I have been involved in the day-to-day organisation of teams of up to seven people. Running events, long-term planning, staff scheduling and administration have been a major part of the job. I have years of experience reacting to the unexpected, taking the initiative to formulate and carry out innovative and focused projects with a variety of objectives, and developing repeatable business processes which have increased my teams’ productivity. As a custo
Work history
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Retail Account ManagerL'Oréal Paris
London, United KingdomFull Time
• Introduced a customer relationship strategy, loyalty database and contact programme which increased sales in a historically underperforming counter by 10% against prior year.
• Managing the daily operation of the store, including stock and administration.
• Carrying out market research and competitor analysis.
• Managing an annual event diary of product launches and the associated promotions and events around them.
• Managing supplies delivery.
• Delivering the highest levels of customer service and satisfaction through flexibility, understanding and imagination in responding to customer’s needs.
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Business Account Managerdiptyque Paris
- London, United KingdomFull Time
• Grew sales across all product lines by 40% against prior year.
• Analysing and interpreting trends to facilitate planning.
• Analysing sales figures and forecasting future sales.
• Planning and coordinating events.
• Communicating with the Marketing Team to tailor effective advertisements for each event.
• Managing the daily operation of the store, including stock and administration.
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Skills
- Business Development
- Client Services
- Office Management
- Sales
- Operations
- Microsoft Office
- Customer Support
- Strategic Planning
- Customer Service
- Marketing