Marica Dapporto

Marica Dapporto

UX Research OperationsLondon, United Kingdom
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Marica Dapporto

Marica Dapporto

UX Research OperationsLondon, United Kingdom
About me
A bilingual master of business management with six years’ experience running sales teams in the retail space. I am highly self-motivated & organised and a strong leader & communicator. I enjoy working under pressure in fast-paced environments. I have proven abilities in customer marketing and merchandising. I am now looking for a new role where I can apply my skills and develop further.
Projects
  • Cover Letter
    Cover LetterAs a business & sales manager for Lancôme, I have been involved in the day-to-day organisation of teams of up to seven people. Running events, long-term planning, staff scheduling and administration have been a major part of the job. I have years of experience reacting to the unexpected, taking the initiative to formulate and carry out innovative and focused projects with a variety of objectives, and developing repeatable business processes which have increased my teams’ productivity. As a custo
Work history
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    Retail Account ManagerL'Oréal Paris
    London, United KingdomFull Time
    • Introduced a customer relationship strategy, loyalty database and contact programme which increased sales in a historically underperforming counter by 10% against prior year. • Managing the daily operation of the store, including stock and administration. • Carrying out market research and competitor analysis. • Managing an annual event diary of product launches and the associated promotions and events around them. • Managing supplies delivery. • Delivering the highest levels of customer service and satisfaction through flexibility, understanding and imagination in responding to customer’s needs.
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    Business Account Managerdiptyque Paris
     - London, United KingdomFull Time
    • Grew sales across all product lines by 40% against prior year. • Analysing and interpreting trends to facilitate planning. • Analysing sales figures and forecasting future sales. • Planning and coordinating events. • Communicating with the Marketing Team to tailor effective advertisements for each event. • Managing the daily operation of the store, including stock and administration.
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Skills
  • Business Development
  • Client Services
  • Office Management
  • Sales
  • Operations
  • Microsoft Office
  • Customer Support
  • Strategic Planning
  • Customer Service
  • Marketing
Education
    B
    B
    MSc Business ManagementBirkbeck College, University of London
     - London, United Kingdom
    U
    U
    Bachelor ArtsUniversity of Bologna
     - Italy