A bilingual master of business management with six years’ experience running sales teams in the retail space. I am highly self-motivated & organised and a strong leader & communicator. I enjoy working under pressure in fast-paced environments. I have proven abilities in customer marketing and merchandising. I am now looking for a new role where I can apply my skills and develop further.
• Introduced a customer relationship strategy, loyalty database and contact programme which increased sales in a historically underperforming counter by 10% against prior year. • Managing the daily operation of the store, including stock and administration. • Carrying out market research and competitor analysis. • Managing an annual event diary of product launches and the associated promotions and events around them. • Managing supplies delivery. • Delivering the highest levels of customer service and satisfaction through flexibility, understanding and imagination in responding to customer’s needs.
• Grew sales across all product lines by 40% against prior year. • Analysing and interpreting trends to facilitate planning. • Analysing sales figures and forecasting future sales. • Planning and coordinating events. • Communicating with the Marketing Team to tailor effective advertisements for each event. • Managing the daily operation of the store, including stock and administration.
• Managed a team of 7 artists which grew sales across all product lines by 35% in two years. • Recruiting staff: managing interviews & tests and creating a shortlist of candidates; reviewing applications; shortlisting, interviewing and selecting candidates. • Administering payroll and maintaining employee records. • Dealing with grievances and implementing disciplinary procedures. • Planning and delivering training, including inductions for new staff. • Analysing training needs in conjunction with departmental managers. • Reviewing staff performance by coaching, counselling, and disciplining employees; planning, monitoring, and appraising progress. • Managing and overseeing events: including directing set-up, communicating with staff, problem-solving, and welcoming guests. • Performing regular make-up and skincare consultations with customers.