Marica Dapporto

Marketing assistant

Level
Junior
Location
London, United Kingdom
Availability
Locked Pro Plan feature
Professions
-

Projects

About me

A bilingual master of business management with six years’ experience running sales teams in the retail space. I am highly self-motivated & organised and a strong leader & communicator. I enjoy working under pressure in fast-paced environments. I have proven abilities in customer marketing and merchandising. I am now looking for a new role where I can apply my skills and develop further.

Skills

  • Business Development
  • Client Services
  • Office Management
  • Sales
  • Operations
  • Microsoft Office
  • Customer Support
  • Strategic Planning
  • Customer Service
  • Marketing

Companies I’ve worked with

  • L

    L'Oréal Paris

    • N

      NARS Cosmetics

      • d

        diptyque Paris

        Work history

        Currently

        Retail Account Manager

        L'Oréal Paris

        Nov 2017
        • London, United Kingdom
        • Full Time
        • • Introduced a customer relationship strategy, loyalty database and contact programme which increased sales in a historically underperforming counter by 10% against prior year. • Managing the daily operation of the store, including stock and administration. • Carrying out market research and competitor analysis. • Managing an annual event diary of product launches and the associated promotions and events around them. • Managing supplies delivery. • Delivering the highest levels of customer service and satisfaction through flexibility, understanding and imagination in responding to customer’s needs.

        2017

        Business Account Manager

        diptyque Paris

        Mar 2017 - Oct 2017
        • London, United Kingdom
        • Full Time
        • • Grew sales across all product lines by 40% against prior year. • Analysing and interpreting trends to facilitate planning. • Analysing sales figures and forecasting future sales. • Planning and coordinating events. • Communicating with the Marketing Team to tailor effective advertisements for each event. • Managing the daily operation of the store, including stock and administration.

        2016

        Retail Account Manager

        NARS Cosmetics

        Nov 2012 - Dec 2016
        • London, United Kingdom
        • Full Time
        • • Managed a team of 7 artists which grew sales across all product lines by 35% in two years. • Recruiting staff: managing interviews & tests and creating a shortlist of candidates; reviewing applications; shortlisting, interviewing and selecting candidates. • Administering payroll and maintaining employee records. • Dealing with grievances and implementing disciplinary procedures. • Planning and delivering training, including inductions for new staff. • Analysing training needs in conjunction with departmental managers. • Reviewing staff performance by coaching, counselling, and disciplining employees; planning, monitoring, and appraising progress. • Managing and overseeing events: including directing set-up, communicating with staff, problem-solving, and welcoming guests. • Performing regular make-up and skincare consultations with customers.

        Education

        2017

        Oct 2014 - Apr 2017
        • London, United Kingdom

        2011

        Oct 2006 - Mar 2011
        • Italy