Work history
Customer Operations ManagerYOLT
London, United KingdomFull Time
Promoted to manage the customer experience across a diverse set of teams to help empower users to do more with their money. I was helped streamline important processes such as data protection (GDPR), identity verification for users ('Know Your Customer' or KYC), and trained the customer support team for expansion into the French and Italian markets.
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Locations AssistantKudos Film and Television
- London, United KingdomFreelance
Worked on the final series of The Tunnel: Vengeance (released in 2018). Supported the film crew and cast to meet filming targets and manage relationships with external parties across several locations in Kent, UK.
Skills
- Copywriting
- Customer Communication
- Team Building
Education
U
U
DramaUniversity of Manchester
- Manchester, United Kingdom
Shortlisted as Best Contributor at the University of Manchester's annual media awards for my work as the student newspaper's Subeditor while balancing my final year creating a short film and completing my dissertation, which explored female representation and audience participation in performance art.