Projects credited in
- Designing airport bag drop kiosksHow do you make the experience of arriving at an airport smoother? The Virgin Atlantic bag drop kiosks allow customers to tag and drop their own luggage, without queining for check-in desks. The touch screen UI walks users through the process and is accompanied by animations to support each of the users’ tasks. Throughout the process the UI offers the warm words of encouragement that customers have come to expect from Virgin Atlantic.1
- Customer help, with the Virgin Atlantic sparkleHow do you redesign the customer help experience for the world’s best loved airline? 4 design sprints brought together subject matter experts from around Virgin Atlantic to explore concepts and create rapid prototypes. A content audit was followed by collaborative sketching to develop new a information architecture that is centred around user needs. Our digital team worked in close collaboration with our call centres to launch a customer help SMS service that allows customers to get support vi1
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