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Hi there, I'm Trixie; an extremely organised, hard working and well-presented professional with over 10 years of experience in very demanding Receptionist, Administrative and Customer Service roles. Loyal to the brands I work for and inspired by beautiful design, I truly care about the people I work with and the environment we work in. A perfectionist with a positive attitude and proactive approach to all tasks, I refuse to offer a service anything less than first class. I have both excellent verbal and written communication skills, alongside a naturally mathematical and logical mind that enables me to manage multiple projects to strict deadlines. Eager to expand and share my skills within the Office / Studio Management role I am passionate about.
My role at FitFlop requires me to have meticulous attention to detail and has given me significant experience of reviewing and compiling work schedules, meeting deadlines, project management, and internal communication – all whilst working within a demanding environment. Achievements and experiences include: Sole responsibility of building and managing all customer email communications Independently modifying and enhancing systems to improve the team’s productivity and reduce company costs Proof reading/editing of marketing emails Trained in use of and legalities of social media for business Event organisation Full control of organising the monthly E-Commerce Company Update Established strong relationships and communication between several departments Implemented processes to minimise customer contact to resolution time Ownership of a highly confidential UK/EU unallocated cash reconciliation report Training all new Customer Service Coordinators and Management
Marketing material distribution Engaging customers in order to provide information on current and upcoming events Alcohol sales
Working as a PA and Receptionist has provided me with invaluable written and verbal communication skills, whilst constantly pushing me to think outside of the box and utilise my problem solving abilities. Achievements and experiences include: Extensive diary management for Director Level across 6 clinics First point of contact for all enquiries from a diverse customer base Administration of sensitive medical patient information Management of all Hearing Centre and Contact Lens stock Reconciliation of weekly trading and banking reports Finance administration Maintenance of all POS material Calmly, confidently and successfully training patients in safely using contact lenses Using sales skills to identify additional needs and cross-selling where appropriate
Complex roster management and attending to urgent last minute shift alterations Meeting and greeting of clients. Flexibility in dealing with all manner of customer enquiries Ensuring office space is kept clean and tidy at all times Administration of payroll and human resources paperwork Formulating written correspondence and data entry Purchasing and procurement management of all company stationery