Description

Our Ways of Working Principles:
We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.
As we further adjust  to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.
We have some core principles which support us in this:
Do what’s right
Trust & give permission
Delivery matters
We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.
Work with us
At Moonpig Group our mission is to help people connect and create moments that matter. We are an international group, comprising the Moonpig, Buyagift and Red Letter Days brands in the UK and the Greetz brand in the Netherlands.
We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we’re an established leader within the online cards and gifting market, offering a wide range of products to customers across the world.
Moonpig is an iconic brand and innovator, with clear values (read more about our values here!). These values set our teams and our business up for success in an environment that’s fun, supportive and challenging. They’re the glue that binds us together and we think of them as a platform to help us deliver our best work. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you!
About the role
Our Delivery team plays a vital role within our Business, as they are responsible for enabling our business to achieve our strategic OKRs to reach our goal of being the ultimate gifting companion. They are responsible for ensuring exceptional end to end delivery of a wide range of projects across technical and non technical functions on time and to a high level that meets stakeholders expectations - which has a direct impact on our customer experience, and overall profitability as a business.
What You’ll Be Doing
Overall the Delivery Lead will work with the Business and the Product/Tech teams to deliver projects using the appropriate agile/waterfall/hybrid methodologies to ensure the smooth delivery across a number of different projects, which can vary in terms of size, scale and complexity.
Ultimately the Delivery Lead will work with the OKR leads, project teams and varying stakeholders across the business, including product and the tech teams to help enable the delivery or be responsible for the delivery of one or more concurrent projects end to end, ensuring best practise and appropriate delivery methods are used to ensure that most cost effective, timely and all parties are aligned and working towards the same goal making certain the appropriate solutions (application, infrastructure and/or process) are developed to fulfill the business requirements, in the most timely and efficient manner.
The Delivery lead may also be responsible for traditional project/delivery management for projects in the business, which will require the candidate to be flexible by using various project delivery mgt skills, also getting involved with the delivery of operational efficiencies across the product and tech community
Key Responsibilities:
Project Management delivery:
Work to deliver a wide range of both technical and non technical projects on time and at a level that meets stakeholder expectations.
Adept at delivering technical projects, breaking down barriers for your team, and both planning at a high level and getting into the detail to make things happen when needed
Change management:
Be adaptable in your approach when time, scope and resource changes and know when to flex and how to manage expectations. Be able to work in a truly agile environment for a business that is evolving
Stakeholder Engagement and Communication:
You will be able to work with full transparency and be able to effectively communicate to your stakeholder group
You will build a good reputation within both the technology function as well as the broader Moonpig team.
You’ll succeed by engaging colleagues of all levels, knowing who to talk to and how to communicate with different functions
Ensuring collaboration, transparency, planning and good communication are key to each successful delivery
You'll be a great addition to the team if you:
3-4 years of experience of agile delivery mgt and project mgt of non agile business projects of both successful delivery of Agile technical deliverables
Experience of working on non-technical projects is a plus
Experience using the appropriate project management methodologies including Agile, Waterfall or Hybrid
Worked in or have an awareness of agile teams and understand the principles behind agile delivery
You will need to have the ability to adapt and be flexible with the delivery methodology used for each deliverable
You have worked within a number of agile teams to support with the delivery of company OKRs, have the ability to coordinate work across many agile and business teams in conjunction with the Engineering and Product Manager
Ability to balance multiple priorities, and are comfortable dealing with ambiguity
Confident delivering process led as well as technology led deliverables and conversant with change management principles
Can develop highly effective relationships with colleagues at all levels in the organization to deliver the optimal solution, escalate where necessary to ensure the deliverables are completed in a manner that delivers the best outcome for the organization
Proactively take responsibility, taking ownership of issues that arise and follow through to resolve them (getting the required result)
Will take advantage of every opportunity to communicate relevant information, whilst remaining mindful of the audience (e.g. translate complex/technical issues to meet the audience’s competency level)
Have experience with project management tooling such as Jira, Confluence, and also have the skills to adapt to google sheet driven project planning
You have a sound understanding of digital and high transactional e-commerce landscape
Want to hear more?
Find out more about Moonpig Group and what it has to offer here!
Moonpig’s Commitment to Equality, Diversity and Inclusivity
At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.
We’re proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees.
We’ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.