Description

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
What you’ll do:
Responsible for the Product Management of their product area/remit in the Change, Save, Leave ART
Responsible for and oversees the work developed across the Squads within their remit in the ART and hence the significant number of members across these Squads​
Leads ART level analysis and refinement of Features for the pipeline of demand that they own​
Prioritises Features for their product areas, and defines the product roadmap and goals​​
Works closely with the RTE and System Engineer/Architect to refine features prior to PI planning and ensure that relevant dependencies are managed​
Overall accountability for functional quality of the Features of their product area/remit in the ART and functional approval that It meets business/customer needs for release. Responsible for defining Feature Acceptance Criteria, carrying out Feature UAT when required and confirming the completion of Features for their product area/remit in the ART​
Guides Feature creation and prioritises Features prior to PI Planning, and accepts Features by acting on the customer’s behalf during the PI​
Communicates progress to relevant stakeholders, who may be in other Portfolios or in teams outside of the model​
Works with Senior Product Managers to define Feature requirements and Story definition​
Participates in ART level ceremonies e.g. ART Backlog Review, PI Planning, and primarily facilitates the PO Sync​
Leads engagements with UX/UI Designers, and oversees the execution of CX strategies and adherence to CX standards and best practices within the ART​
Ideate and shape new features that deliver the objectives of the ART, or raise wider capabilities to the Product Director for prioritisation​
This role is working in the Cross Product JOCSL (Join Onboard Change Save Leave)​ portfolio.
What you’ll bring:
Strong analysis skills, with understanding of customer experience and UX/UI design​
Strong communication, influencing and leadership skills​
Experience with technology and ability to facilitate communication between business and technology Squads
Significant experience in a tech product strategy or development role or technology leadership role with responsibility of managing tech objectives
Experience working in a Product Management function, ideally using a scaled agile framework
Understanding of assisted customer and advisor experience and the ability to empathetically understand the internal user and customer
Knowledge of customer contact platforms and advisor systems with the ability to assess product challenges and drive improvements
Team overview:
Our new way of working, Agile for Sky, is about the business and technology working side by side, delivering incredible work in shorter cycles and adapting to changing priorities. It's about being more creative, collaborative and customer led.
The Rewards:
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:
Sky Q, for the TV you love all in one place
The magic of Sky Glass at an exclusive rate
A generous pension package
Private healthcare
Discounted mobile and broadband
A wide range of Sky VIP rewards and experiences
How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base:
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
OR
Leeds
Our spacious tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.
Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
OR
Livingston Watermark House
Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.
You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.
Inclusion:
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.
We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.