Description

POSITION
Overview
Handles the technical activities related to Ecommerce and Digital systems, including setup of new functionalities, as well as application maintenance and support to end-users.  Coordinates the technical alignment with Digital partners and monitors deliverables on related systems. Main technical specialist for Ecommerce and Digital implementation and support.
Your Mission:
HQ technical application maintenance of E-commerce/Digital systems:
Coordinating the 1 and 2  Level support.
Gathers business requirements from Digital users and coordinates necessary meetings and activities to identify proper solutions with the IS&T Architect manager.
Coordinates and controls new/open requests or issues in order to grant an appropriate service to users without exceeding agreed contractual terms with Digital Suppliers.
Participate with other IT colleagues of Tech, Architecture, Operations and Retail in handling properly the release in “production environment” of changes approved, after technical validation and users tests.
Organises training on SF to related users.
Releases documentation in terms of User Guides and Quick Hints and maps/integrates new software in the system landscape to improve the knowledge of Business Users in using the Retail Systems.
Your Talent:
Skills
Good technical knowledge on Salesforce CC, SC and MC
Full knowledge of E-commerce and digital processes as well as related systems with integrations.
Positive Attitude
Team player
Thrives in an environment of problem solving and troubleshooting
Experience
Sufficient experience in a similar role within the retail/fashion industry
Sufficient expertise in IT Project Management and Team Coordination
Languages
English – fluent
Italian – recommended
Contacts & Relations:
Internal
Reports to the IS&T Retail Manager
Cooperates with the IS&T Retail Specialist, in order to keep the back-end systems aligned technically with E-commerce and Retail processes, in an Omni-Channel direction.
Interacts with IS&T Architecture team in order to identify proper system solutions based on gathered business requirements and to grant a proper integration with current system landscape.
External
Handles the supervision of maintenance activities delivered by the Digital suppliers (Alpenite, Drop, T4, etc).
Interacts and communicates regularly with Digital key users to gather requirements, offer solutions and support and coordinate planned activities delivery.
International
Cooperates with LVMH competence centres on Salesforce to get insights on technical implementation strategy and best practices.