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Graduate Account ExecutiveTrainline
10 days ago
  • LevelJunior
  • ProfessionsAccount Executive, Business Development Executive, Administrator
  • TypeFull Time
  • LocationLondon, United Kingdom

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Description

Company Description
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
Great journeys start with TrainlineĀ šŸš„
Now Europeā€™s number 1 downloaded rail app, with over 125 million monthly visits and Ā£5.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be.
Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid, and Brussels. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.
Job Description
Overview of the Role
Trainline is the leading independent rail and bus travel platform. We bring together millions of routes, fares and journey times from hundreds of carriers for:
  • Consumers; serving them through our highly rated app and website
  • Businesses; through our business products giving companies of all sizes full travel visibility, better cost efficiencies and controls and their employees an easy way to book
  • Travel sellers; through a suite of solutions to help them grow their businesses in the easiest, most cost-efficient way to integrate rail intro their offering and ultimately put rail at the heart of more journeys
  • Carriers; through a suite if high converting, high quality ticketing solutions to help them meet current and future demands of rail travel at a lower cost to serve
This role sits within Ā Trainline Partner Solutions.Ā (TPS), which is our B2B arm of the business providing industry leading rail and technology solutions to make the complex world of rail and ticketing simple.
The Graduate Account Executive will be supporting the team in managing our Global Distribution customers, which focuses primarily on Travel Management Companies (TMC), Online Booking Tools (OBT) and Global Distribution Systems (GDS).
This role will have a portfolio of customers assigned; key responsibilities are outlined below:
Responsabilities:
  • Provide day to day support to an assigned portfolio of Global Distribution customers.
  • Build and manage successful customer relationships.
  • Produce external customer facing collateral and help compile internal presentations.
  • Identify growth opportunities and execute them with the help of the team.
  • Assist the team with the ongoing platform migration project.
  • Ad-hoc projects and business support as needed.
  • Support on development and managing a customer communication plan.
  • Negotiation and renewal of existing customer contracts.
Qualifications
  • BusinessĀ orĀ related degree, and/or able to demonstrate strong commercial awareness.
  • Experience in customer service or related activity is desirable.
  • Ability to build strong relationships.
  • Able to demonstrate being able to work in a strong and effective team.
  • Strong communication skills ā€“ written and verbal.
  • Willingness to roll your sleeves up and take ownership.
  • Confident, with the ability to be comfortable to find your way in ambiguous situations.
  • Experience with Salesforce is advantageous.
  • Fluent in English, an additional language is desirable (French and Italian).
  • A self-starter, someone who is able to work from their initiative and manage a varied workload.
Additional Information
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, extra festive time off, and excellent family-friendly benefits.
We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!
Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:
šŸ’­ Think Big - We're building the future of rail
āœ”ļø Own It - We focus on every customer, partner and journey
šŸ¤ Travel Together - We're one team
ā™»ļø Do Good - We make a positive impact
Interested in finding out more about what it's like to work at Trainline? Why not check us out onĀ LinkedIn,Ā InstagramĀ andĀ Glassdoor!

Skills Required

  • Negotiation
  • Commercial Awareness
  • Customer Service

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