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IT TechnicianWhitechapel Gallery
Yesterday
  • LevelMid Level
  • ProfessionsIT Specialist, IT Support, Administrator
  • TypeFull Time
  • LocationLondon, United Kingdom

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Description

Closing Date: 09-Jan-2025

Working closely with the Operations and Visitor Services Department, the IT Technician plays an important role in ensuring that the Gallery’s IT systems, hardware and software are maintained and operating effectively in order to support the Gallery to deliver its mission to put artists and audiences at the heart of everything we do. The successful candidate will be proactive and practical, and knowledgeable in maintaining and troubleshooting IT systems. The successful candidate will have an interest in IT hardware, software and systems.
The IT Technician will be the first point of contact for troubleshooting IT issues at the Gallery. This includes for staff who are working onsite in the offices or working remotely. This also includes front of house staffing who are working in the Visitor Services Department and operating the box-office. This post will work towards ensuring a smooth delivery of IT functionality for both front of house areas of the business as well as for back of house areas. The IT Technician will develop a working knowledge of the systems, hardware and software used by the organisation on a day to day basis and be able to provide “on the ground” support for these systems. This role will also play an important role in maintaining existing IT systems by organising, monitoring and updating these. This will include being the point of contact for specific projects or works and liaising with the relevant contractors.
The IT Technician will also attend and support the IT & Digital Strategy Group which is composed of representatives of all internal Gallery Departments and is chaired by the Deputy Director. The IT & Digital Strategy Group makes recommendations to the Senior Management Team in areas of IT, digital strategy, digital and technical infrastructure.

Skills Required

  • IT
  • Troubleshooting
  • Customer Service

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