Description

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life
UMUK value e-Commerce as a key foundational channel to connect artists and fans.
We are seeking a passionate and motivated Junior eCommerce Manager to oversee a selection of evergreen artist stores and support store managers across Universal labels. From product set up through to album pre-order campaigns on artist stores; we are looking for an ecommerce retail store manager enthusiastic about providing the best possible customer experience to music fans.
This Junior eCommerce Manager will work closely with one of Universal’s frontline labels to deliver results from multiple artist’s eCommerce stores, as well as support our team of store managers with product set up and ecommerce best practise across Universal’s eCommerce stack. This is an exciting, challenging, and fast-paced role to help manage several incredible artist ecommerce stores.
The B Side: Skills & Experience
Be Operational & Collaborative
Daily store management of a portfolio of artist stores, managing basic theming and UX, product set up, merchandising and category management in line with eCommerce best practice.
Project manage the day-to-day activities & future projects on our PM tool Monday.com, collaborating with the wider central team and the label
Work with e-Commerce Ops and Customer Service to resolve issues on supply chain, ensure products stay in stock and constantly measure the customer feedback loop; ensure customer happiness and loyalty.
Manage the eCommerce release schedule with the Label/RO contact.
Manage relationships with our key partners in the e-Commerce space, notably the label, tech team, operations team and customer service.
Be Administrative
Work with the Label/RO in delivering sales, stock, and store performance reporting.
Implementation & ongoing management of SEO and meta-tagging across stores.
Utilise functionality of the Shopify stack to create amazing customer journeys and experiences for the label’s artist stores.
Person Specification
Necessary
A passion for and understanding of eCommerce, with a keen eye for what makes a great customer experience on stores
Strong problem-solving skills
An understanding of site performance metrics
Understanding of SEO best practices
CMS experience, preferably within eCommerce
Desirable
Shopify experience and the ability to work with store CMS and themes
Experience of working with stock management and/or order management systems
Experience of working within fashion, lifestyle or music ecommerce
Ability to execute tasks with accuracy in a high-pressure, fast-paced agile environment
Bonus Tracks: Your Benefits
Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan available
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.