Description

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
Our Sky Mobile Promise: Trusted to power your life, on your terms.
In the Sky Mobile product team we seek to bring this vision to life across our Digital, Retail and Assisted channels by creating best in class customer experiences from Sale right through to Retention.
What you’ll do:
The Senior Product Manager within the Sky Mobile value stream sets the overall strategic vision in alignment with the Head of Product. They are responsible for a specific pipeline of demand, and ensuring that all work delivers against KPIs. In addition, they will be responsible for working with Technology and Design leads to ensure an exceptional Customer Experience is developed.
The Senior Product Manager must possess robust business and leadership skills, coupled with a sufficient understanding of business functions, business strategies, and technology. This expertise enables them to comprehend the possibilities within current technology, anticipate the impact of future trends, and effectively communicate with teams to ensure a clear understanding of business needs and objectives
Responsibilities:
Responsible for the Product Management of their product area/remit in the ART (Agile Release Train – a delivery pillar within the Scaled Agile framework we use), and own the liaison and engagement with the relevant Product Owners in the Squads
Responsible for and oversees the work developed across the multiple Squads within their remit in the ART, providing leadership for all the members within these Squads
Leads ART level analysis and refinement of Features for the pipeline of demand that they own
Prioritises Features for their product areas, and defines the product roadmap and goals​
Works closely with the System Engineer/Architect to refine features prior to quarterly planning and ensure that relevant dependencies are managed
Overall accountability for functional quality of the Features of their product area/remit in the ART and functional approval that It meets business/customer needs for release. Responsible for defining Feature Acceptance Criteria, carrying out Feature UAT when required and confirming the completion of Features for their product area/remit in the ART
Guides Feature creation and prioritises Features prior to PI Planning, and accepts Features by acting on the customer’s behalf during the PI
Communicates progress to relevant stakeholders, who may be in other Portfolios or in teams outside of the model
Works with Senior Product Owners to define Feature requirements and Story definition
Participates in ART level ceremonies e.g. ART Backlog Review, PI Planning, and primarily facilitates the PO Sync
Leads engagements with UX/UI Designers, and oversees the execution of CX strategies and adherence to CX standards and best practices within the ART
Ideate and shape new features that deliver the objectives of the ART, or raise wider capabilities to the Value Stream Owner for prioritisation
What you’ll bring:
Strong analysis skills, with understanding of customer experience and UX/UI design
Strong communication, influencing and leadership skills
Experience with technology and ability to facilitate communication between business and technology Squads
3-5 years’ experience in a product strategy or development role or commercial business leadership role with responsibility of managing business objectives
Nice to have: experience in scaling Agile product management
Recommended: 2-4 years’ experience in media and/or telecoms industry
The rewards:
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
Sky Q, for the TV you love all in one place
A generous pension package
Private healthcare
Discounted mobile and broadband
Where you’ll work:
Osterley / Leeds
Inclusion:
Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work,
And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.