Description

Closing Date: 05-Apr-2024

ABOUT BBC STUDIOS
BBC Studios is a world-renowned content studio and channels & streaming business, powered by British creativity, with a reach that touches audiences in every corner of the globe.
We work with outstanding creative talent who are responsible for platform-defining shows from Strictly Come Dancing to Bluey, Prehistoric Planet to Planet Earth III.
The range and quality of our content is unsurpassed, creating critical and commercial successes and global phenomena.
From BAFTAs to RTS Awards, BBC Studios is Britain’s most awarded production company and the only producer with three of the top ten shows on IMDB; we’re the home of bbc.com, the widest-read English language news website in the world; and the UK’s largest distributor of British content.
INTRODUCTION
We’re looking for an experienced senior service designer to lead projects and build out the BBC Studios service design offering.
We need someone who’s always on the lookout for opportunities to inject service thinking, consulting with and mentoring colleagues. It’s important that you have deep domain expertise and knowledge of how to take a holistic view of user journeys, connecting front- and back-stage touchpoints and finding opportunities to improve the whole user experience.
You’ll also be great at building relationships with stakeholders and other designers in this space to facilitate strong partnerships across teams and disciplines.
We welcome those with the skills and curiosity to understand the why, what, and how of people and make sure that’s communicated effectively. Our team's made up of a diverse range of people, skills, and experience, so we'd love to hear about you and yours.
If shortlisted, we will need to see evidence of your previous work. Please upload case studies/portfolios to your application
Studios Product Group is growing function dedicated to crafting and delivering exceptional, customer-centric products. Our collective drive fuels growth and operational excellence at BBC Studios. Through our shared commitment to quality, we strive to surpass customer expectations, adapt to, and lead change, and help shape the future of our business.
Our portfolio is diverse and focused on supporting our global business, whether that be direct to consumer offerings or tools to support our teams internally. Our products include several marquee brands e.g., BBC.com, Top Gear and Bluey.
You will join a team where everyone strives to better understand our customers and improve our products on a daily basis. As a team we are adaptable, supportive, highly business focused and continually looking to improve.
THE ROLE
We’re looking for a service designer who can:
Help us understand how customers (both internal and external) work across touch points
Help us improve and develop a cross-product vision
Collaborate with Senior UX Designers, Developers and Product Managers to initiate and kick of discovery for projects you’ve identified
Identify areas where teams could improve stakeholder engagement through better collaboration and problem-focused conversations, finding opportunities for collaboration and initiating these collaborations positively so they can be maintained on an ongoing basis once your work is done and helping to forge positive working relationships
Drive collaboration across business area in order to break down silo-ed thinking
RESPONSIBILITIES
Lead end-to-end service design projects with a special focus on joining up teams and individuals to build collaborative practices and improve our BBC Studios Service
Engage and collaborate with a range of stakeholders, including product managers, designers, developers, and business stakeholders, to align on the service's vision and deliver a consistent experience
Coordinate and facilitate multi-disciplinary workshops and activities
Improve processes by identifying areas of opportunities to find efficiency and better ways of working together
Conduct in-depth research, identifying pain points, bottlenecks, and opportunities for improvement
Proactively drive projects where design, design thinking and service design would make a positive impact
Ensure services are designed to accommodate future growth
Plan and prioritise your own workload, and help set the direction/outcomes of other Service Designers in the team
Line manage, mentor and develop colleagues, inspiring them to grow and thrive in their roles in BBC Studios
Guide the work of external agencies and freelancers to learn new things, see new perspectives and collaborate on new ideas. As well as onboarding the agencies and freelancers with context for operating in the BBC Studios context
Support a positive working environment that considers the needs of a diverse team.
LIFE AT BBC STUDIOS
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here.
The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. More information on our D&I plan can be found here.
BBC Studios puts sustainability at the heart of everything we do both onscreen and offscreen, including delivering against the BBC Group’s science-based Net Zero targets. More information on sustainability at BBC Studios can be found here.
We are proud to share that we are a Level 2 Disability Confident Employer and we strongly encourage applications from disabled people . If you meet the minimum criteria for this role and declare that you are disabled, we will ensure to advance you to the next stage (minimum criteria above).
If you require any reasonable adjustments in order to apply please contact us on reasonable.adjustments@bbc.co.uk.
WHAT WILL YOU GAIN FROM WORKING AT BBC STUDIOS?
Flexible 35-hour working week for work-life balance
26 days holiday (plus an additional day which is a Corporation Day) with the option to buy an extra 5 days
A defined pension scheme and discounted dental, health care, gym and much more
Excellent career progression – access to courses, webinars, workshops and the opportunity to work in different areas of the organisation