Description

Job Summary:
About the Role & Team
Alongside the Technical Account Manager, lead systems evolution to deliver Disney Parks platform improvements to reservations and booking systems through API integration.
Act as Lead on the delivery of progressive technology projects, working closely and managing relationships with global partners, defining project scopes and maintaining timelines.
This role will require you to be onsite 4 days a week
What You Will Do
Partner with the Technical Account Manager and key partners in crafting technical specifications, collaborating closely with internal team members and external technology partners, from discovery/development through to solution delivery
Build, maintain and lead relationships with core technology partners to support key business projects
Take the lead on creating defined project requirements to develop and maintain detailed project plans to ensure project work and responsibilities are completed within agreed cost and timescales
Be responsible for identifying any risks associated with projects and forming resolutions
Demonstrate technical expertise and understanding, plus the ability to analyse and problem solve to propose technical solutions to meet business and project needs
Work with the Senior Manager – Ecommerce and Digital on the digital roadmap, providing strategic feedback on technology to meet AOP goals
Required Qualifications & Skills
Demonstrable experience of leading and managing technology projects
Business analysis and technology systems support background, essential, within travel industry, preferable
Proven experience in business analyst or equivalent role, with a focus on requirements gathering and shaping systems solutions, desirable
Experience with issue-tracking tools such as JIRA
Experience working within a large, matrix organisation
Demonstrable experience of writing clear, comprehensive documentation/specifications
Background of building relationships with both internal and external collaborators, both domestically and internationally
Experience of supervising or managing and developing direct reports
Solution driven approach to problem solving, using initiative
Able to work as part of an effective team as well as independently whilst supervising a team
Ability to build presentations to a high standard in accordance with brand guidelines, and deliver ideas in a clear and compelling manner
Strong written and spoken English for business use, crucial, with the ability to effectively present both virtually and face to face, helpful
Knowledge of the Disney brand and products and services the Company offers, with the ability to work within brand guidelines
The Perks
25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with The Walt Disney Company Limited, which is part of a business we call Walt Disney World Resort.
The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.