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Ticketing ManagerThe British Library
9 days ago
  • LevelMid Level
  • ProfessionsEvent Manager, Customer Services Manager, Administrator
  • TypeFull Time
  • LocationLondon, United Kingdom

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Description

Closing Date: 24-Nov-2024

We are currently looking for a Ticketing Manager to join our Commercial Services Team on a full time, permanent basis.
Reporting to the Head of Visitor Experience, the successful candidate will be responsible for managing ticketing for the British Library, working with our in-house box office, Tessitura, and third-party ticket agents to help our ticketed programmes meet ambitious revenue targets.
The postholder will take responsibility for the set-up and management of all ticketed products across the organisation, leading ongoing work to improve our online conversion rate through seamless web integration and working with our Audience Insight & Data team to ensure robust organisation-wide reporting and data management.
They will champion the power of an excellent ticketing experience to acquire and retain customers and work closely with customer-facing Box Office and Visitor Experience colleagues to maximise revenue-driving opportunities and implement ticketing best practice.
They will work closely with Tessitura, third party ticket agents and British Library colleagues to identify opportunities for ticketing and system improvements, engaging with the ticketing sector to continuously improve Library ticketing.
The post holder will normally work Monday to Friday, with a minimum of 3 days in the office per week, and will on occasion have to work out of office hours including weekends, and from other Library locations. The post holder will also visit and may on occasion work from the Library’s northern campus at Boston Spa, West Yorkshire, as necessary.
As one of the world’s great libraries, our duty is to preserve the nation’s intellectual memory for the future and make it available to all for research, inspiration and enjoyment. At present, we have well over 170 million items, in most known languages, with three million new items added every year. We have manuscripts, maps, newspapers, magazines, prints and drawings, music scores, and patents. We make our collections and programmes available to all. We operate the world’s largest document delivery service providing millions of items a year to customers all over the world. What matters to us is that we preserve the national memory and enable knowledge to be created both now and in the future by anyone, anywhere.
In return, we offer a competitive salary and a number of excellent benefits.  Our pension scheme is one of the most valuable benefits we offer, as our staff can become members of the Alpha Pension Scheme where the Library contributes a minimum of 28.97% (this may be higher dependant on grade. Another significant benefit the Library provides is the provision of a flexible working hours scheme which could allow you to work your hours flexibly over the week and to take up to 5 days flexi leave in a 3 month period. This is on top of 25 days holiday from entry and public and privilege holidays. This role qualifies for a digital allowance.

Skills Required

  • Ticketing
  • Customer Facing
  • Client Service

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