Work history
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Service Delivery AdministratorNational Grid
- Didcot, United KingdomFull Time
1. Measure and report on performance of service partners.
2. Monitor, capture and maintain capacity at all sites along with developing warehouse space forecasting tool.
3. Maintain trackers ensuring set SLA's are monitored and met.
4. Review and maintain recharge process.
5. Liase with key stakeholders to strengthen relationships.
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AdministratorWates
- Reading, United KingdomFull Time
1. Respond to enquiries from residents and members of the public, giving advice and guidance as appropriate.
2. Providing excellent administration/clerical service to internal departments and Senior Team.
3. Act as first point of contact for organisations and customers regarding queries and concerns.
4. Updating relevant databases to ensure all queries and resolutions are logged.
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Skills
- Microsoft Excel
- Microsoft Word
- Bid Writing
- Contract Administration
- Account Coordination
- Accounts Administration
- Contract Management
- Microsoft Powerpoint
- CRM Experience
Education
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BA (Hons) Applied Economics and PoliticsKingston University
- Kingston upon Thames, United Kingdom