Work history
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Business Development ExecutiveUniversity College of Estate Management
- Reading, United KingdomFull Time
1.Utilise CRM system to produce reports and provide support for the team.
2.Achieve and exceed revenue targets.
3.Ensure pipeline reports are accurate for meetings with line manager and New Starters meeting.
4.Utilise the CRM database to complete callbacks and convert leads into sales.
5.Work with Apprenticeship and Admissions departments to coordinate new and existing clients.
6. Research, write and submit bids to win Apprenticeship contracts with local authorities and government departments.
7. I am GDPR Information Champion and a member of the Information Governance Working Group.
8. Attend external events to promote UCEM. Network with other Higher Education providers, public and private organisations.
9. Complete all GDPR, Safeguarding and Prevent training.
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Customer Assurance CoordinatorThames Water
- Reading, United KingdomFreelance
1.Provide excellent customer service.
2.Use CRM to log, respond and investigate customer queries.
3. Respond to customers within regulatory SLA.
4.Liaising with third parties and project teams as necessary to investigate customer queries.
5.Updating and creating customer records in CRM.
6.Identifying opportunities to improve the private pumping processes.
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Skills
- Microsoft Excel
- Microsoft Word
- Access
- B2B Sales
- Bid Writing
- Contract Administration
- Account Coordination
- Asset Management
- Accounts Administration
- Contract Management
Education
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BA (Hons) Applied Economics and PoliticsKingston University
- Kingston upon Thames, United Kingdom