A well-presented, extremely personable, highly motivated, resourceful and quality focused professional with the ability to adapt quickly and effectively to a challenging environment. I have excellent communication and presentation skills with the ability to manage conflicting stakeholders and influence decisions that drive business change. I have developed advanced analytical skills, a keen eye for detail with experience in analytics and marketing. I am both a creative and results-oriented individual with experience of process improvement and value-adding initiatives.
I have also worked as a part-time freelance photographer for 2+ years with experience in fashion, portrait and event photography. I have proficient knowledge in Lightroom and Photoshop.
Projects
- Daniel Wing - Colours of Pride Beauty ShootIt is also very important that our community is supported all year round, not just in the UK but worldwide. It is easy to forget that being LGBTQIA+ is still not accepted everywhere around the world and the struggles each sector faces hourly, daily, weekly, monthly and as the years go by. One of the charities I have donated to is @mindoutlgbtq which is a mental health charity that helps support LGBTQIA+ people, there are many others around who also support the community if you are able to help b
- Two HalvesTwo halves of the same man. The first is a pageantry of black masculinity. A mandatory need from society, an expectation thrusted upon black men without acknowledging their consent. A black man has to brave, angry and tough. The second photo offers the viewer the chance to see his fragility. A man tired and drained from society's expectations. A man yearning to be free.
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Projects credited in
- CLiKD hired a Dating Intern?!The world is full of amazing jobs... ones you yearn over as you sit at your desk in your 9-5 job scrolling through email after email and sipping on your 7th cup of cold tea. One of those jobs has without a doubt got to include the internship created by the team at CLiKD in July 2017. The aim? Test out the new creative dating app. How? Easy: hire an intern to go on dates. That's right! The lucky individual was paid to date. Freelance photographer and filmworker Daria Lazo was the successful ca
Work history
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Marketing ManagerPollen VC
London, United KingdomFull Time
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Operations and Support ExecutivePlum Fintech
London, United KingdomFull Time
Managing the customer support team and assisting the Operations lead
Key duties:
Answering/ solving user issues and queries on various channels including Facebook and Twitter
Handling sensitive issues involving finances in an empathetic way
Using customer insights to implement changes and improve the product
Managing workflow processes to improve efficiency
Maximising customer support software to automate tasks
Producing reports and providing key metrics on customer support
Email campaigns
Providing weekly/monthly reports on KPIs
Consistent level of 85% or more customer satisfaction
Creating manuals and training employees
Organising the support team inbox
Updating the help centre website
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Skills
- Photography
- Natural Light
- Portrait Photography
- Fashion Photography
- Model Tests
- Custome Service
- Creative Entrepreneur
- Web Copywriting
- Adobe Creative Suite
- Digital Communication
Education
U
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Management and Accounting University of Hull
- Hull, United Kingdom
Accounting and Finance, Academic and Professional Skills, Leadership, Corporate Social Responsibility, Financial Accounting