A well-presented, extremely personable, highly motivated, resourceful and quality focused professional with the ability to adapt quickly and effectively to a challenging environment. I have excellent communication and presentation skills with the ability to manage conflicting stakeholders and influence decisions that drive business change. I have developed advanced analytical skills, a keen eye for detail with experience in analytics and marketing. I am both a creative and results-oriented individual with experience of process improvement and value-adding initiatives. I have also worked as a part-time freelance photographer for 2+ years with experience in fashion, portrait and event photography. I have proficient knowledge in Lightroom and Photoshop.Locked Pro Plan feature
Managing the customer support team and assisting the Operations lead Key duties: Answering/ solving user issues and queries on various channels including Facebook and Twitter Handling sensitive issues involving finances in an empathetic way Using customer insights to implement changes and improve the product Managing workflow processes to improve efficiency Maximising customer support software to automate tasks Producing reports and providing key metrics on customer support Email campaigns Providing weekly/monthly reports on KPIs Consistent level of 85% or more customer satisfaction Creating manuals and training employees Organising the support team inbox Updating the help centre website
Creating high-quality digital images for music artists, events, online stores. Directing and coordinating photo shoots for upcoming fashion brands. I have also worked with new models to produce test photographs to send to modelling agencies.
A 7-month placement at a startup to help build social media presence and create content for their app. The role required a unique blend of analytics, marketing knowledge and creativity in order to establish a key social media presence. Key duties: Created a high-quality image used for tube advertisements, black cabs and billboards across London Developed initial social media plan and presence for start-up brand. Managed social media calendar, posts, advertising and promotions across all social media platforms and blogs. Email Marketing Campaigns Managed multiple online marketing campaigns. Provided weekly status reports on various online campaigns. Implemented and monitored social media posts and traffic. Assessed existing social media strategies and made recommendations for improvements Contacted bloggers and social media influencers
Accounting and Finance, Academic and Professional Skills, Leadership, Corporate Social Responsibility, Financial Accounting