Projects
- UAL Creative Start-Up Programme BrandingClient: University of The Arts London Project: The Creative Start-up Programme Release Date: October 2019 Brief: To provide the enterprise programme with a distinctive look and feel that works with Careers & Employability’s existing templates. The Programme is run by Careers and Employability - the UAL department that empowers students and graduates (from all six Colleges) to make a living from doing what they love. The team is launching a year-round learning programme that gives creative
- #TagMeIn - Nike Campaign ProposalBrief: “Nike is committed to amplifying sport and lifestyle. How can Nike better engage with 16-30 year olds to highlight, empower and encourage the next generation of female athletes?” Task: Presenting the campaign proposal slides at Exposure London Head Office. Deliverables: A developed proposal for campaign along with visual mockups of the idea.
- UAL Promotional VideoBrief: "Student Hut are looking for short, high-octane, authentic video profiles of UK universities to upload onto our YouTube channel, as part of a new series showcasing the unique experience of being a student at your university. We want to break new ground when it comes to university reviews, giving students exciting, honest insights in a way that has not been done before! The style in which these videos are shot is up to you but videos are to be no longer than 2 minutesand MUST INCLUDE th
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Work history
CRM AssistantUniversity of The Arts London (UAL)
London, United KingdomFull Time
As part of the External Affairs Team, I play a key role in ensuring that UAL delivers an excellent customer experience.
Duties and Responsibilities include:
• Providing operational guidance and support to colleagues throughout UAL who are using the Salesforce CRM.
• Being the first point of contact for CRM system users who require advice, guidance and support to undertake CRM activities in the areas of enquiry handling, event management and communications.
• Devising and supporting the delivery of training sessions and associated documentation such as manuals, crib sheets and video tutorials through a training site (Trailhead) to users of the CRM system.
• Carrying out and interpreting regular audits of CRM practices and systems to ensure the highest standards of data integrity are being maintained.
• Identifying, monitoring, reporting on and seeking to resolve any errors within the CRM system.
• Along with the CRM Manager and CRM Programme Team, working to ensure that UAL’s CRM practices are fully compliant with General Data Protection Regulations (GDPR).
• Making full use of all information and communication technologies in adherence to data protection policies to meet the requirements of the role and to promote organisational effectiveness.
• Building and maintaining effective working relationships with internal stakeholders and external suppliers to ensure that shared objectives are realised effectively and efficiently.
• Working in accordance with the University’s Equal Opportunities Policy and the Staff Charter, promoting equality and diversity in all work.
• Personally contributing towards reducing the university’s impact on the environment and support actions associated with the UAL Sustainability Manifesto (2016 – 2022) through .
• Conducting all financial matters associated with the role in accordance with the University’s policies and procedures, as laid down in the Financial Regulations.
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Account ExecutiveDesign portfolio
- London, United KingdomFull Time
• Reviewing daily work schedules of the development team, digital designers (where appropriate) involved in your projects.
• Managing and updating development/project schedules regularly, keeping all stakeholders informed about projects and amending ticket statuses.
• Working with the stakeholders on forward planning of upcoming project resource requirements and ensure they are allocated appropriate landing spots in the team.
• Liaison with third parties/external suppliers where necessary.
• Updating colleagues in finance with project status to assist with timely billing and invoicing to clients.
• Monitoring timesheets to ensure accuracy and completion on assigned projects (for bookable
resources)
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Skills
- Photography
- Web Interface Design
- Web Design
- Adobe Photoshop
- Adobe Lightroom
- Illustration
- Communications
- Public Relations
- Adobe Indesign
- Graphic Design
Education
BA Media and CommunicationUniversity of The Arts London (UAL)
- London, United Kingdom