Service Design Strategist and Design Thinking advocate, Holly May Mahoney is an empathic and creative individual with a diverse practice spanning across the private and public sectors. With formal Service Design training from the RCA in London and after completing a Design Thinking Teaching Fellowship at Stanford's d.school, she went on to be the Design Lead at David Kester & Associates as well as leading design coaching and training at the Design Thinkers Academy, London. Now she works independently with individuals, teams and organisations to drive user-centricity, enable collaboration and co-creation and foster creative confidence.
Projects credited in
- Design Thinkers Academy LondonWe are the UK arm of the Design Thinkers Academy, a training organisation for business. We are an education division specialising in collaborative innovation. Founded in Amsterdam, we are part of a global network of 18 companies. We bring with us the systematic methodology of Design Thinking, a structured and evidenced approach to learning, and the experience of turning leaders into Design Thinkers who innovate in business. The Design Thinkers Academy London is the training arm of DK&A – a str3
- Revolutionising service design for one of the world’s largest luxury goods firmsThe energised co-ordination team (from DK&A) made the process efficient, collaborative and rewarding. Great experience. - Benoît Jallu, Regional Customer Service Director, Richemont UK The Challenge With the luxury market undergoing a transformation in the face of increased competition, Richemont wanted to accelerate fresh ideas that would upgrade the customer experience of its core luxury brands, such as Montblanc and Cartier. We started with original ethnographic research in Europe and Asia
- Spurring innovation at VISAThe Challenge When one of the world’s largest fintechs set up a European innovation hub, they tasked us with embedding design thinking tools and methodologies.
- Empowering SAP to lead the revolution against plasticThe Challenge When software giant SAP wanted to showcase the transformative power of its innovative system SAP Leonardo for CSR, they came to us. Our task was to inspire 15 of their enterprise clients to use the platform collaboratively to tackle a key global challenge of our time: single-use plastic pollution.1
- Design Thinkers Academy London - BootcampThe course attracts a global mix of leaders and managers who come together to discover a hands-on approach to design thinking. During this fast-paced 5 day course delegates explore every stage of the design and innovation cycle, and discover an implementable set of tools to change the way they work. Coaching is delivered by multi-award winning experts.
Work history
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Design LeadDesign Thinkers Academy London
- London, United KingdomFull Time
Creating and running DTA's open and bespoke courses, as well as designing and facilitating on DK&A's client design sprints.
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Teaching FellowD-school Stanford
- Palo Alto, United StatesFull Time
Creating new experiential ways of teaching and learning Design Thinking.
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Skills
- Coaching
- Design Thinking
- Service Design
- User Research
- Collaboration
- Organisation
- Team Building
- Workshop Design
- Workshop Delivery
- Workshop Facilitation
Education
MA Service DesignRoyal College of Art
- London, United Kingdom
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BA(Hons) Graphic DesignFalmouth College of Arts
- Falmouth, United Kingdom