About me
My passion is helping people thrive and achieve their full potential. Coupled with this is my enthusiasm for sales, business growth, culture, organisational development and people. It all comes hand-in-hand with connecting great people to achieve even greater things.
I am a bilingual international business manager focused on business development, people management and client relationship management. Success in my work comes from a collaborative, hands-on approach supporting clients, stakeholders and teams quickly becoming a trusted advisor.
My combination of skills and experience of building internal capabilities as well as operational excellence and generating new business and managing client relationships has allowed my to deliver over and beyond throughout my career. I deliver for the needs of the business and go beyond to building a successful future for the business. From converting opportunities and securing revenue within the first few weeks of a new role to scoping and implementing a CRM platform to support the team and the business, I am focused on results, solutions and the continued success of clients, the team and the business.
My passion comes across in all I do, in particular when communicating with both colleagues and clients alike which is extremely beneficial when proposing change - be it using a digital platform as opposed to paper surveys, to rolling out a remote working policy or implementing a new pricing strategy.
Projects
- SALESFORCE SCOPING, IMPLEMENTATION AND TRAININGI scoped the business requirements and implemented salesforce.com in the organisation capturing all clients accounts, leads and opportunies across the business without losing historical knowledge on our cusomters. Sales-marketing alignment was improved increasing the pipeline of leads and opportunities. Along with other operational improvements and an optimised sales process, I led a revenue increase of 25% year-on-year.
- SCALING THE SALES TEAMHaving led by example by actively securing new business and coaching my sales team on the sales process and service offering and consistently increasing sales revenue, the door was open for me to scale my sales team from 1 to 10 (5 direct sales reports and 5 indirect reports [client operations]). I ensured the headcount was optimised to maximise revenue as well as ensuring operational inefficiencies were limited and compensation plans were aligned across the different revenue generating teams.
Work history
F
F
FreelanceFreelance
London, United KingdomFreelance
Sales effectiveness training (inc. Salesforce)
Business Development advisory and coaching
Social Media strategy planning
Facilitating business connections among my growing network.
Assistant Director
- London, United KingdomFull Time
Managed, retained and grew a FTSE350 portfolio of 30+ member organisations ensuring CBI’s work was aligned to business needs.
Managed a £1M member portfolio: achieved 94% retention rate (volume); 16% portfolio revenue increase; reversed decision of resigning members and enhanced member value.
Relationship management working closely with senior member contacts.
Facilitated the creation of numerous successful events across the UK including sponsorship deals.
Regularly briefed Management Board and represented the CBI at member and CBI events.
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Skills
- Sales
- Leadership
- Coaching
- Business Development
- Relationship Management
- Negotiation
- People Management
- International Sales
- Strategy
- Business Operations
Education
Master Courses (Erasmus) - International Business and Marketing
- Stockholm, Sweden
Master Courses (Erasmus) – International Business and Marketing: Awarded Distinction.
Business Management Degree – With Honours: Equivalent to a Masters under the Bologna Process
- Lisbon, Portugal
Distinction awarded in thesis dissertation (“Cross-cultural study of Portuguese and Swedish final year students — an empirical comparative study of work expectations”). Presented at the Iberoamerican Academy of Management International Conference in December 2005.