About me

Content design lead experienced in user-centred content design of public services. I am an advocate of accessible, inclusive, data-driven service design and Agile delivery. Experienced GDS Design assessor and Scrum master.

PostsProjectsExperienceTeam

Projects

• Transactional service design: British citizenshipRedesign and replatforming of The National Archives' citizenships services, making them user-friendly, accessible, inclusive and more secure.
• Building and delivering a COVID-response serviceWorking in a highly collaborative way during the design of TNA's Book a visit service using versatile prototyping methods ranging from wireframes in Miro, to higher-fidelity designs in Axure to share design proposals meant that my UX, interaction design colleagues and myself adapted deftly and flexibly to COVID-response and policy changes, resulting in a booking system that 80% of users were very satisfied overall with in the first week after launch.
• Data-driven digital transformation at The National Archives: Project EtnaAs Content lead in Project Etna, I scope, create and iterate end-to-end accessible, inclusive, user-centred content for complex public-facing services. This is a user-centred digital transformation of The National Archives’ services: opening up complex archival processes and making them accessible to first-time users by coordinating content strategy, content modelling, tech stack approach, and accessible end-to-end design solutions in a collaborative multidisciplinary team, engaging with stakeho

Work history

Content editorHearst Magazines UK
Jul 2013 - Jul 2015London, United KingdomFull Time