Building and delivering a COVID-response service

Working in a highly collaborative way during the design of TNA's Book a visit service using versatile prototyping methods ranging from wireframes in Miro, to higher-fidelity designs in Axure to share design proposals meant that my UX, interaction design colleagues and myself adapted deftly and flexibly to COVID-response and policy changes, resulting in a booking system that 80% of users were very satisfied overall with in the first week after launch.