Description

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.
A Hybrid working model
Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 60% of the time for most people. Please speak to the Talent Acquisition team to find out more information.
Background:
Our Nespresso scope has recently expanded to encompass their content studio.
Our solution spans the best WPP has to offer in the field of premium-brand content generation including strategy; implementation; creativity; media and production.
We’re looking for a Client Director to manage a cross-WPP team delivering content end to end from strategy, across creative development and production to delivery. Projects vary in nature but can include anything from localization or amplification of existing campaign ideas and assets through to origination and production of standalone content initiatives.
The role:
Client Director are knowledgeable and trusted client leads.
They are accountable for:
end-to-end project delivery, management of client and agency relationships,
leading diverse and dynamic project teams across the development of content strategies, creative concepts, production delivery and reporting to drive ongoing optimisation
driving a can-do, agile problem-solving approach withing the content studio
being the first point of contact with the client, escalating issues where necessary to the Studio Lead
building long-term, collaborative partnerships to better understand their requirements and ensure the studio is taking a proactive approach in addressing them
This job would suit:
Someone with creative agency experience in delivering content, ideally for premium brands (although not a mandatory) looking to work in an agile, fast-paced, dynamic environment. Experience in and exposure to media agency strategy implementation is a plus.
Key areas of responsibility:
Communication:
Responsible for managing the client relationship across the end-to-end content creation journey, overseeing strategy, creative development, production and delivery
Oversee the on-time delivery of projects and ensure the smooth delivery and swift resolution of issues to maintain client confidence in the studio’s capabilities to deliver
The key day-to-day Client delivery contact with clients, and WPP agency teams
Understanding of client’s needs to deliver high satisfaction levels and share feedback with wider team and escalate any delivery concerns to Studio Lead
Act as the client contact for multiple projects, running regular status and communications with clients, defining scope and approach, setting and managing expectations and deliverables and instilling confidence as key point of escalation for delivery issues and solutions
Accountable for ensuring all team members are aware of timelines and deliverables
Collaboration
Partner with content strategist; felling client service team members, production and finance leads to ensure a smooth process, proper resource allocation and a superior result
Develop and maintain high levels of team effectiveness, trust, communication, collaboration, productivity, diversity, engagement and ensure the team feel personal accountability for deliverables and projects
Demonstrate strong collaboration skills with internal agency teams and WPP partners to ensure quality and adherence to production guidelines for key deliverables process
Manage complex projects independently and with a team, from initiation through to completion
Work collaboratively with all internal team members to facilitate the process of developing effective strategies and briefs that lead to great work
Understand and anticipate client needs, taking them into account when framing and making delivery decisions
Possess an in-depth understanding of project and client management techniques and bring process innovation to how we manage our engagements
Manage client objectives, budget, expectations, deliverables and timelines and communicate changes/direction to team members
Keep projects on track through clear team status, task lists, timing schedules, risk register, trackers, status and contact reports
Participate actively and knowledgably articulate status internally and during client interactions
Leverage our on-site, onshore, offshore network as well as wider WPP offering to deliver great work in the most efficient and effective way
Identify improvements to existing workflow and processes and work to implement these across client teams and projects
Identify potential project risks and develop contingency plans and if needed, escalate to Studio Lead
Review team structure and resources on an ongoing basis to ensure client is serviced appropriately while maintaining agreed profitability and utilisation
Ensure the highest quality is always delivered to clients
Leadership
Create a culture of fresh-thinking, collaboration, respect, equality, diversity and inclusion, with a focus on learning, development and growth
Contribute to Hogarth’s culture by exhibiting ownership, professionalism, passion and leading by example
Inspire the team to deliver their best
Take ownership and find solutions, whilst supporting the wider team by removing any barriers to success
Retain the best talent
Financials
Demonstrate strong commercial abilities and business and financial acumen
Own Client, project budget and tracking of all ongoing costs throughout project lifecycle, reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
Manage POs, financial reporting, tracking, billing against all Client and project budget
Manage financial aspects of assigned accounts including development of SOW and change orders, estimates, profitability analysis, and utilization, working with Finance where appropriate
Responsible for monthly billing and tracking of all production budgets
Ensure a thorough understanding of the contractual obligations, commercial arrangements, and SLA’s across assigned accounts and ensure specific details are understood by the broader team
Grow and protect margins
Proactively seek and identify new revenue opportunities across your clients
Requirements
Client management at SAD/Client Director level within an interactive or integrated agency, with an excellent understanding of content origination and production processes including but not limited to digital, video, social, in-store, eCommerce and print
Experience/understanding of delivering content for a premium brand
Strong understanding of production and the creative development process, content production, technology, quality assurance testing and marketing methodologies
Ability to manage a team leading multiple projects with varying components, demonstrating ability to deliver on time and on budget
Experience in working with clients to shape single minded, actionable briefs that result in best in class content
Ability to partner with content strategists and creative teams to shape content ideas, ensuring necessary stimulus is supplied to the team to help drive innovation
Experience of building strong senior client relationships
A professional, calm, approachable demeanour, and the ability to thrive in a dynamic highly matrixed agency environment
Ability to effectively manage multiple projects and relationships cross-functionalities
An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery
Proven ability to collaborate with dynamic cross-functional teams to deliver on projects
Demonstrates an ability to solve problems with the solution that works for all stakeholders without compromising the quality of the deliverables or the project
Must be commercially astute able to build scopes, create budgets and track commercials
Able to build teams with the right roles and structure against commercials and ensure utilisation rates are achieved to maintain margin
Proven negotiation skills
Strong client relationship skills including presenting to clients, dealing with multiple stakeholders, and ability to think on your feet
Strong written/oral communication skills
Experience of working with offshore teams
Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Smartsheet, Trello, Miro etc
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Diversity & Inclusion
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves.  We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.
Please contact careers@hogarth.com if you need the job advert or form in another format.
Data
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