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Events CoordinatorAllBright
16 days ago
  • LevelJunior
  • ProfessionsEvent Coordinator, Administrator, Account Manager
  • TypeFull Time
  • LocationLondon, United Kingdom

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Description

About Us
AllBright is a global collective of change-makers powered by ambitious women committed to creating an equitable world for all.
Our vision is to create a world of unlimited possibilities for ambitious women. All Businesses, All Women, All Together.
We are an inclusive and compassionate global community connected through digital and physical spaces. We lead the conversations that inspire positive change and recognition for all. AllBright supercharges careers; inviting women to invest in their development with access to world-class learning and thought leadership. AllBright collective is fueled by ambition and a commitment to achieving success. Together, the possibilities are endless.
To find out more, visit www.allbrightcollective.com
AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Purpose
To plan and organise private hire events with the client the operational teams involved to ensure their successful delivery by the Townhouse Operations Team.
Outline of Key Responsibilities:
  • Ensure that you have a complete handover for each private hire closed deal from the Events Sales Manager to enable you to start the planning phase with the client
  • Understand the needs and expectations of each client, guide them on how to make best use of our facilities and services while keeping in mind operational limitations and budgets
  • Visualise the customer journey for every event, thinking of every detail that needs to be brought to the client attention to minimise or eradicate unforeseen circumstances or last-minute requests to ensure a smooth and successful deliver on the day of the event
  • Scan possible operational red flags and find solutions while still in planning phase
  • Deliver a proactive and reliable attitude that will enhance the overall experience of the client
  • Find opportunities for upsell and add-ons
  • Ensure that any out of the ordinary or out of standard inquiries, as well as last-minute additions or requests, are checked with the delivery teams the possibility and additional costs before confirming to client
  • Create Banquet & Events Order sheet (BEO) that is accurate, precise, complete to enable any colleague to read it and deliver an event with perfection and without need of clarification or further explanations
  • Occasionally, to be present at large scale or operationally complex events to support the Catering and F&B supervisors – especially for events with a very high sentimental value such as weddings
  • Reply to leads inquiries if requested by the Events Sales Manager
  • Conduct, when necessary, meetings with the operational teams to revise BEOs and guarantee smooth delivery of events, especially during very busy periods or complex events
  • Handling the reservation and coordination of outsourced suppliers, ensuring that expenses incurred from the hiring have been duly charged to the client before the signing of service agreements
Relationships and Communication:
  • Maintain excellent relationship with all colleagues, clients and members
  • Communicate verbally and in writing in a professional, clear, helpful and kind manner always, and always adhere to corporate language standards
  • Promptly reply to emails and return calls within the same hour or by the end of the day
  • Create trust and rapport with the operational teams to ensure excellent delivery
General Responsibilities:
  • Undertake any additional duties as reasonably directed by management
  • Adhere to company practices, policies and procedures, particularly those relating to discipline, and Health and Safety
  • Ensure good communication with all colleagues, ELT and SLT
  • To ensure that all planning is in line with company guidelines and respecting operational limitations
Person Specification:
  • Minimum of 3 years of experience as an Events Coordinator or as Host/hostess or head waiter of a restaurant/venue with events facilities for over 70 people
  • Proactiveness, can-do attitude, teamwork and taking ownership are requirements
  • Charismatic and dynamic
  • Excellent time and task management skills
  • Fluent in spoken and written English
  • Passionate about AllBright’s mission and have a keen aptitude to be part of the ongoing success of the business
  • Passionate about AllBright and everywoman’s missions
  • Demonstrate and align with our internal values: Innovative and Ambitious, Inspiring and Inclusive, Curious and Results Driven
AllBright Benefits:
  • Salary sacrifice pension and childcare schemes*
  • 1 additional paid day off per year - a YOU day
  • Enhanced maternity pay*
  • Enhanced sick pay*
  • The West End Club membership
  • Discount at Joe and the Juice
  • Discount on food and beverages and hair treatments in the Townhouse
  • 24/7 access to our Employee Assistance Scheme
  • The Wellness Hub online membership
  • Discount on W-Wellness and free consultation
  • ClassPass monthly membership
  • Access to AllBright events and networking opportunities
  • Bitesize learning via our training platform
  • AllBright digital membership
  • Access to paid learning and development opportunities
  • Mintago financial wellbeing app and services
  • Opportunity to win prizes from our fantastic monthly recognition programme
  • Milestone awards
  • Refer an AllBright star bonus scheme
  • Monthly team lunches
  • Summer and Christmas social events

Skills Required

  • Event Coordination
  • Time Management
  • Communication Skills

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