Description

Closing Date: 13-Oct-2024

The Role
The Head of Development Operations is responsible for all operational functions that support the Development department’s ability to fundraise. This includes overseeing the department's use of the CRM and other systems, implementing and maintaining operational functions, guidance and compliance policies, benchmarking, and the effective management of operational processes within the Development department.

The ideal candidate will have experience in a similar role in a charity environment, with a proactive attitude and will need to be highly organised and able to manage several competing priorities at any given time. This role is based in the Development department but will also require the candidate to liaise with colleagues across the museum, such as those in the Finance, Technology CRM and Digital teams.

Person specification:
Highly-experienced with CRM systems, ideally in a fundraising or charity environment, and strong, adaptable knowledge of IT systems. Experience with system implementation, upgrade and re-platform projects as well as day-to-day operations.
Excellent knowledge of relevant charity legislation, Gift Aid, data protection, due diligence and best practice, understanding how this legislation affects fundraisers, and showing commitment to ensuring department knowledge is up-to-date.
Knowledge of finance and accounting processes within a charity or similar environment, and knowledge of tax effective giving in the UK and internationally.
Experience of line management and leading a team.
Excellent standard of written and spoken English, and highly numerate with the ability to carry out complex numerical analysis
Significant interpersonal and consultative skills, including the ability to communicate, present, negotiate, influence and build credibility with colleagues and external parties
A logical mind with strong, adaptable problem-solving skills and the ability to think strategically
Significant experience of managing and prioritising a high workload and multiple complex issues and tasks in a changing environment with tight deadlines
Applications Close: 13 October @ 23:59
Interviews w/c: 21 October
The V&A
The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.
Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:
To create a world class visitor and learning experience across all V&A sites and collections.
Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
Expand the V&A's international reach, reputation and impact.
To operate with financial and organisational initiative and efficiency.
Showcase the best of digital design and deliver an outstanding digital experience.
Diversify and increase private and commercial funding sources.