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Manager - Commercial Hire and Eventsthe Design Museum
18 days ago
  • LevelMid Level
  • ProfessionsEvent Manager, Account Manager, Administrator
  • TypeFull Time
  • LocationLondon, United Kingdom

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Description

Closing Date: 22-Dec-2024

Overview
The Design Museum is the world’s leading museum devoted to contemporary design. The museum’s Commercial Hire & Events team manages a unique offering of filming, partnerships, and events in the museum’s stunning grade II listed building, including conferences, award ceremonies, dinners, drinks receptions, filming, commercial displays, and weddings.
An exciting opportunity has arisen for a Commercial Hire and Events Manager to join the team, responsible for the successful delivery of commercial and internal events for the museum, always ensuring outstanding service. The role will ensure events are run successfully and efficiently, to enhance the reputation of the museum as an events venue and maximise opportunities for repeat business. This role will also assist with developing and delivering a commercial hire strategy to deliver targets, contributing to one of the museum’s most important revenue streams.
Job scope
The Commercial Hire and Events Manager will work closely with colleagues in other teams including Visitor Experience, Estates, IT & AV, Fundraising and Learning, and the museum’s onsite catering partner, to maximise the opportunity to generate income for the museum from all sources. They will report to the Senior Manager: Commercial Hire and Events.
This role may undertake line management responsibility, if required.
Job description
Sales and marketing (external venue hire)
  • Proactively contribute to delivering the annual events income and profit targets.
  • Work with the wider Commercial Hire and Events team to regularly review business development to ensure that the museum is maximizing opportunities and always maintaining best practice.
  • Work with Head of Commercial Hire and Events to produce, maintain and develop sales and marketing strategies, materials and procedures designed to promote the Design Museum as a dynamic and contemporary events venue.
  • Work closely with the Fundraising and Partnerships team to identify prospects and upgrade event clients to corporate members or sponsors where possible.
  • Work with the museum’s suppliers to create seasonal and exhibition specific event packages.
  • Keep the commercial hire pages on the Design Museum website and external promoter websites updated.
  • Ensure an event client database is maintained within the CRM system
  • Establish, maintain, develop, and promote relationships with venue finding organisations, corporate clients, the design and creative communities and the local community.
  • Use knowledge of the Design Museum’s programme, vision, and values to project a positive representation of the museum whenever engaged in dialogue with external contacts.
  • Manage site visits for clients, show casing the venue spaces and services to maximise conversion to sales.
  • Ensure upselling and cross marketing is undertaken to promote other museum products and services to clients.
Event management
  • Efficiently plan and deliver commercial and internal events on behalf of the museum
  • Manage the accredited supplier list with the wider team and provide necessary support with the annual supplier review.
  • Ensure the museum’s standards of service and safety are always maintained by monitoring all supplier activity.
  • Keep colleagues informed of forthcoming events and their potential impact on the museum’s operation.
  • Ensure all contractual, technical, and logistical requirements for events are met, and the highest production and presentation standards are achieved for each client.
  • Ensure the museum’s equipment and facilities are well looked after and not removed from site during events.
Service, client, and guest care
  • Effectively manage relationships with clients and potential clients to provide a first-class service and professional experience for the customer encouraging repeat business.
  • Develop and maintain excellent, positive, and progressive relationships and open communications with colleagues.
  • Ensure high-quality detailed Operations meetings are carried out before every event to improve product knowledge and service quality.
  • Develop and implement a system of client review and evaluation with relevant colleagues and ensure any necessary follow-up action is taken.
  • Ensure the quality and service delivery for internal events is on a par with external events and supports the museum’s funding commitments.
  • Efficiently manage customer feedback, promptly addressing and resolving any issues.
  • Act as an ambassador for the museum at private views, cultivation events and other events.
Management of internal and external resources
  • Play an active role in managing the museum events diary, ensuring the use of venue spaces is maximised to successfully deliver both external hire and internal events, in accordance with the relevant departmental plans and targets.
  • Plan the use of resources including furniture, audio visual and IT, cleaning, catering, and other supplies to ensure all events can be delivered to the agreed standard and budget.
  • Ensure external suppliers are effectively managed at each event to deliver their SLAs.
Reporting, legal, compliance and financial management
  • Prepare weekly event sheets for team meetings and for circulation.
  • Successfully negotiate venue sales and manage quotation and contract process, ensuring each event has a signed contract.
  • Monitor sales and purchase order and invoicing process to ensure accurate financial management and reporting.
  • Ensure all events are planned within the scope of the Design Museum lease provisions.
  • Ensure standards of safety, hygiene and tidiness are maintained throughout the event spaces.
People management
  • Lead, motivate and develop any direct reports to deliver high quality events.
  • Lead by example to demonstrate and embed the museum’s values within the team and the wider museum.
  • Continual development of your direct reports, recognising success and addressing areas for development, supported by the annual appraisal process.
  • Work with and support volunteers to ensure their full integration into the museum.
Administration
  • Contribute to overseeing and reviewing the internal administrative processes for events including risk assessments; booking procedures; contracts and terms and conditions; invoices and post-event evaluation to streamline procedures and improve effectiveness of service.
  • Ensure all events information including event bookings, prospect information and financial records are updated on the CRM system.
Person specification
Essential
Knowledge, skills, and experience
  • Proven experience in a similar role including demonstrable event sales, operations, and marketing experience
  • Highly motivated target driven individual with a demonstrable record of achieving sales and financial targets
  • Ability to work comfortably with a wide range of clients and contractors
  • Excellent customer care with the drive to exceed expectations
  • Excellent verbal and written skills with attention to detail
  • Ability to think creatively and anticipate, negotiate, and solve problems to ensure the successful running of all venue hire spaces
  • Excellent organisational and time management skills with the ability to work well under pressure and to tight deadlines
  • Excellent leadership, management, and interpersonal skills
  • Excellent IT skills, including Outlook, Word, and Excel
  • Enthusiasm for design

Skills Required

  • Event Management
  • Time Management
  • Customer Care

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