Description

Closing Date: 20-May-2024

The Role
Join us as Senior Operations Manager at V&A East Storehouse, where you'll lead a world-class Front of House operation, overseeing visitor experience including catering, security, retail, membership, and ticketing. With a commitment to radical access, you will lead the Front of House team, collaborating closely with our wider teams to drive income, ensure safety, and refine operations for a memorable and pioneering visitor welcome. Line managing and coaching a dedicated team, you'll empower them to uphold our highest standards. We welcome forward-thinking, collaborative leaders to join us, particularly those from surrounding east London boroughs. Apply now to shape the future of V&A East.
The V&A
The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.
Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:
To create a world class visitor and learning experience across all V&A sites and collections.
Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
Expand the V&A's international reach, reputation and impact.
To operate with financial and organisational initiative and efficiency.
Showcase the best of digital design and deliver an outstanding digital experience.
Diversify and increase private and commercial funding sources.